Shane Batke

Experience

• 

  United States Army Reserve

  Jan 2004 - Jan 2008

  63B Wheeled Vehicle Mechanic

  Single Reserves Term for the United States Army, never deployed.

• 

  Verizon Wireless

  Jan 2006 - Jan 2007

  Tier 3 Wireless Technical Support

  Tier 3 phone technical support agent, worked with Tier 1 and 2 to assist with repair of Verizon Wireless cellular smart devices such as Palm, BlackBerry and Windows Mobile devices.

• 

  ICT

  Jan 2007 - Jan 2008

  Technical Support Agent

  Technical Support Agent, supporting Verizon customers with the original iPhone

• 

  Staples

  Jan 2008 - Jan 2012

  Easy Tech

  Helped launch Staples Easy Tech services and was a test candidate for their on-site services. Assisted customers with repairs and upgrades of their computers, along with sales.

• 

  Exbabylon IT Solutions

  Aug 2012 - now

  Management and implementation of IT solutions for personal, small and large business in the Pacific Northwest with a large focus on info security. I lead a team of 3 at our Hayden location, working in conjunction with our Newport headquarters to provide residential and commercial IT services.

  • Professional Services Team Lead

    Dec 2022 - now

  • Project Manager / Team Lead

    Aug 2012 - Feb 2024