Jordan Bleau

Experience

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  Apple

  Sept 2012 - Nov 2016

  Genius

  Providing a top-notch face-to-face customer experience including assessing and understanding customer concerns, troubleshooting, software/hardware repairs.Extensive knowledge of Apple hardware and software as well as experience with a wide variety of non-Apple software (Google Apps, Microsoft Office)Top performer in customer feedback over several years. Business-to-business and sales experience.

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  Apple

  May 2019 - Jan 2023

  Genius

  As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, I offer solutions to quickly get users up and running again. Even if I’m juggling more than one customer, I stay conscious of their time demands as well as your own. I fulfill Apple’s service commitment with style, speed, and skill. And I earn the trust of customers and coworkers alike as I offer mentorship, knowledge, and even tips and training. At Apple, we care about improving our services. We’re employing people who identify problems and provide feedback to ensure our customer service stays relevant and current. Show less

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  U.S. Bank

  Jan 2023 - now

  Sr. Mac Support Help Desk Specialist