Jordan Bleau

Jordan Bleau

Genius

Followers of Jordan Bleau156 followers
location of Jordan BleauMinneapolis, Minnesota, United States

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  • Timeline

  • About me

    JAMF Certified Admin | Apple Certified Mac Technician

  • Education

    • University of Iowa

      2008 - 2010
      Arts Management
  • Experience

    • Apple

      Sept 2012 - Nov 2016
      Genius

      Providing a top-notch face-to-face customer experience including assessing and understanding customer concerns, troubleshooting, software/hardware repairs.Extensive knowledge of Apple hardware and software as well as experience with a wide variety of non-Apple software (Google Apps, Microsoft Office)Top performer in customer feedback over several years. Business-to-business and sales experience.

    • Apple

      May 2019 - Jan 2023
      Genius

      As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, I offer solutions to quickly get users up and running again. Even if I’m juggling more than one customer, I stay conscious of their time demands as well as your own. I fulfill Apple’s service commitment with style, speed, and skill. And I earn the trust of customers and coworkers alike as I offer mentorship, knowledge, and even tips and training. At Apple, we care about improving our services. We’re employing people who identify problems and provide feedback to ensure our customer service stays relevant and current. Show less

    • U.S. Bank

      Jan 2023 - now
      Sr. Mac Support Help Desk Specialist
  • Licenses & Certifications