Eddy Diaz

Experience

• 

  Pepboys

  May 1986 - now

  District manager

  My responsibility was to achieving expected sales goals across the retail, service and commercial lines of business and providing superior customer service through in-store execution of programs, initiatives and standards. My expectation was to recruit, hire, develop and provide inspirational leadership and direction within an assigned My area consisted of approximately 10 stores and 200-300 associates in total. Responsibilities include, but are not limited to- - All aspects of a store’s sales, productivity and profitability, - Promoting a positive work environment and ensuring operational compliance, - Conducting 3-6 weekly store visits based on Pep Boys operational standards that should be conducted in a combination of weekday, night and weekend visits, - Ensuring the execution of customer service standards and customer satisfaction programs, - Balancing administrative duties, while improving the performance of low-performing stores, - Ensuring teamwork exists through all levels of the support organization and actively participating in the delivery of superior customer service. Show less

• 

  Open

  May 1992 - Mar 2016

  District Manager

  My responsibility was to achieving expected sales goals across the retail, service and commercial lines of business and providing superior customer service through in-store execution of programs, initiatives and standards. My expectation was to recruit, hire, develop and provide inspirational leadership and direction within an assigned My area consisted of approximately 10 stores and 200-300 associates in total. Responsibilities include, but are not limited to- - All aspects of a store’s sales, productivity and profitability, - Promoting a positive work environment and ensuring operational compliance, - Conducting 3-6 weekly store visits based on Pep Boys operational standards that should be conducted in a combination of weekday, night and weekend visits, - Ensuring the execution of customer service standards and customer satisfaction programs, - Balancing administrative duties, while improving the performance of low-performing stores, - Ensuring teamwork exists through all levels of the support organization and actively participating in the delivery of superior customer service. Show less