Nathan Dench

Experience

• 

  HMV

  Jan 1998 - Jan 2001

  Stock Manager

  Learning valuable customer service skills both on the phone and face to face which have stuck with me for the whole of my career

• 

  The Glades

  Jan 2001 - Jan 2002

  Security Officer
• 

  CIS Security Limited

  Jan 2002 - Jan 2002

  Security Officer
• 

  Headline Security Ltd

  Jan 2002 - Jan 2005

  Security Officer
• 

  Ecolab

  Jan 2005 - Jan 2010

  Pest control technician

  Learnt how to deal with difficult customers, deescalate volatile situations and deal efficiently with complaints

• 

  Conscience VC

  Jan 2010 - Jan 2011

  Self Employed
• 

  Conscience VC

  Jan 2013 - Mar 2016

  Self Employed
• 

  DIRECT PEST SOLUTIONS LTD.

  Mar 2016 - Jun 2016

  Pest control technician
• 

  Cannon Pest Control

  Jun 2016 - Jan 2017

  Pest control technician
• 

  Rentokil Pest Control United Kingdom

  Jan 2017 - Nov 2018

  Pest Control Technician
• 

  SY Limited

  Nov 2018 - Aug 2019

  First Line Support and Installation Engineer

  Skills learnt• New user creation within Office 365, on servers and within Active Directory• Password resets• Troubleshooting log in issues• PC set ups, i.e. joining PC’s to the customers domain and installing required software• Daily server backup checks• Routine server patch installs and reboots• Permission changes in Active Directory and SharePoint• Email migration to Office 365• Walk through on setting up outlook on mobile phones• Setting up Remote Desktop access• Restoring lost files • PC installs and setups, i.e. joining PC’s to the domain and installing required software• Printer installs• Router installs• OS upgrades• Installing server racks• Cable tidying• Cable testing Show less

• 

  Vanquis Bank

  Aug 2019 - Sept 2023

  Associate Desktop Support Engineer within the banking industry providing telephone and email support to all levels of the business and approximately 1600 members of staff across multiple sites. Dealing with a wide range of technologies including Citrix virtual desktop and published applications, deployment of software via SCCM and remote installations, CRM applications and deployment of new hardware. Also providing on site support, during the covid 19 pandemic to support those remaining in the office and to deploy laptops to allow colleagues to work safely from their home. Member of the Vulnerability Task force, involved with vulnerability management and mitigation to provide a safe cyber working environment Show less

  • Identity and Access Management Analyst

    Jan 2023 - Sept 2023

  • Desktop Support Engineer

    Mar 2021 - Jan 2023

  • Associate Desktop Support Engineer

    Aug 2019 - Mar 2021
• 

  Vanquis Banking Group

  Sept 2023 - now

  Cyber Security Incident Response Specialist