Chama Kalaba

Experience

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  Madison Finance Company Limited

  Aug 2018 - Feb 2019

  Credit Intern

  •Marketed all Mfinance Fintech products and services to potential clients by using promotional tools and mechanisms approved by Mfinance management.•Managed loan portfolios accessed through Mobile Banking Apps by taking full responsibility of the loan cycle process.•Expanded the Fintech mobile savings portfolio and met set targets.•Assisted with onboarding customers on Fintech Apps for them to easily access company products and services.•Collaboratively established new Fintech clientale through Fintech products promotion and marketing while providing an awesome customer atmosphere.•Maintained a comprehensive understanding of all Fintech products and services as well as company's day to day business operations. Show less

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  Ministry of Agriculture and Ministry of Fisheries and Livestock, Zambia

  Jun 2019 - Jun 2019

  Data Collector

  Field work experience during Performance Enhancement Programme for better service delivery to farmers (PEP II)@2019✓The Performance Enhancement Programme II (PEP II) follows on from the 10th EDF Performance Enhancement Programme (PEP)✓ Overall objective was to facilitate the agricultural sector to contribute to economic growth and poverty reduction in Zambia. ✓The purpose of PEP was to contribute to creating a conducive environment and deliver appropriate services to spur growth in the agricultural sector. Show less

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  Ministry of Agriculture and Ministry of Fisheries and Livestock, Zambia

  Oct 2019 - Oct 2019

  Data Collector
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  Zambia Statistics Agent (Zamstats)

  Oct 2020 - Oct 2020

  Enumerator

  Exposure to extensive field work during Rapid Stock Assessment Survey@2020✓Had an opportunity to conduct Computer Assisted Personal Interview (CAPI) that enhanced my data entry accuracy skills.✓Ability to work long hours has built in me resilience✓Achieving daily interview targets made me become result oriented and time manager

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  PremierCredit

  Mar 2021 - May 2021

  Loan Officer

  •Effectively advised clients to use the Company's financial technology systems (Fintech) such as Mobile Apps to access and acquire Company's various products.and services.•Maintained an active knowledge base of all organization’s Fintech products and services.•Identified and recommended Fintech processed loan products that met the customer’s needs according to the organization’s lending guidelines.•Effectively applied Fintech systems in reviewing active loan files each day to determine if any documents are missing and established courses of action to speed up the process.•Utilised organisational Fintech Softwares to professionally determine which potential borrowers represented good risk opportunities for the organization.•Managed a portfolio of Fintech clients onboarded on Financial Systems.•Actively participated in the adoption of Fintech and financial inclusion. Show less

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  Zambia National Commercial Bank (Zanaco) PLC

  Jun 2021 - May 2022

  FinTech Support

  •Promoted, marketed Zanaco Fintech products and services to acquire Fintech Corporate Business clients.•Ensured achievement of Fintech sales targets as set on a monthly basis.•Effectively contributed to the Products and Strategy to gather with IT Teams for more user friendly Fintech Corporate products such as Internet Banking, E- Funds Transfer both local and international.•Effectively contributed to Zanaco Fintech Corporate Business strategic plan and timely prepared weekly and monthly Fintech products and services usage reports.•Pursued client acquisition pipelines while nurtured existing relationships and accounts for Fintech Corporate Business client.•Conducted training for Fintech Corporate Business clients on Zanaco Fintech Corporate Business products and services on various platforms.•Liaised with different Stakeholders, SMEs and Enterprise Businesses for collaborative efforts in promoting Fintech services in enterprise space.•Facilitated the Opening of accounts for Fintech Corporate Business with Bulk Payments and Collections.•Ensured that all Fintech Corporate Business client's records are quickly prepared and updated.•Accurately entered Fintech Corporate Business client’s information in the Fintech client registration system.•Ensured Fintech Corporate Business clients satisfaction while served them within stipulated turn around time.•Provided reliable financial advice to Corporate Business clients about appropriate Fintech products according to their needs.•Maintained confidentiality and upheld ethical standards throughout Fintech Corporate Business clients service life cycle. Show less

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  Competition & Consumer Protection Commission (CCPC)

  Jun 2023 - Dec 2023

  Investigator_Consumer Protection

  •Conducted markets research and surveillance on FinTech, InsurTech, Online Trade, BankTech, Artificial Intelligence Corporate Businesses and ensured consumers are protected in that space.•Effectively raised awareness on usage of Fintech Corporate Business products, Online transactions among consumers and reduced related consumer complaints reports. •Liaised with Fintech and IT Corporate Businesses to strategize on Fintech products alignment to meet consumer needs.•Effectively undertook investigations into unresolved issues related to Fintech products and services offered by various Financial and Telecommunication Corporate Businesses.•Liaised with relevant regional, international regulatory bodies and private Enterprise Business Unit (EBU) for collaborative efforts in promoting fair and efficient dealings in matters of Fintech products and services in enterprise space.•Maintained relationship with stakeholders and attended high level consultative meetings Show less