Amit Sandupatla

Experience

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  New vC International Services India Ltd.

  Jul 2010 - Feb 2011

  Senior Technical Support Engineer

  • Responsible for testing, quality assurance, configuration, installation, implementation, maintenance of all related network support devices.• Resolving problems related to networking devices.• Troubleshooting Hardware related Issues.• Configuring Networking LAN / WAN.• Ensure SLAs meet, Achieve CSAT, Revenue targets and FCR.• Interact with appropriate internal depts. for problem resolution of process related issues• Provide customer service excellence and technical support on telephony systems.• Launching LDC as a paid support, and increasing revenue with this LDC tool.• Increasing CSAT % by driving usage of Agent Portal as a resolution code.• Handling Linksys by Cisco Community Forums (Replying to the Customer queries posted on the Community forums). Show less

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  Zensar Technologies

  Aug 2011 - Jun 2013

  Senior Customer Service Representative

  • Support and develop full scale of project plans and executions• Responsible for more than one cross-company project at a time.• Define the project scope of work, plan schedule, its goals and deliverable.• Identified resources requirement and coordinated directly or indirectly with staff to ensure successful completion of the project.• Managed the design of the project documents to monitor project performance and data stored• Ensuring effective quality control processes are in place to monitor deliverables produced.• Responsible for identifying, analyzing, measuring and managing project risks.• Maintaining daily transaction tracker to trace progress of the portfolio.• Effective call & email management with least turnaround of 60 minutes.• Designing training manual & initiating new joiner & re-fresher training, analyze their expertise.• Coordinating with team to help resolve customer issues on all levels.• Interact with on-shore counterpart & client for discussion regards profile & portfolio management. • Responsible for planning & execution of short term strategies to attend lower DSO, past due percentage & clearance of bad debts on the account.• Perform checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet portfolio objectives.• Provide customer service excellence and issue resolution over calls & emails.• Ensured strict adherence to company policies, procedural guidelines & compliance Show less

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  Tech M

  Jun 2013 - Nov 2016

  Project Manager

  • Project Manager to manage medium and complex projects and change activities related to Network and Integrated Services• Managing project phases as per PMI guidelines: Initiating, Planning, Executing, Controlling and Closing for ongoing activities specific to AT&T client• Manage project to implement customer network solution requirements for new business or change to current environment• Co-ordinate with AT&T resources, IBM team and third party client involved in project and conduct meetings to facilitate work in support of project• Managing transformation and using Continuous Improvement to drive cost reduction and performance enhancement• Laying a project plan (MSP) to track the project progress and update stakeholders• Managed the design of the project documents to monitor project performance• Addressing the network issues for the customer and making sure the problem is resolved as per the defined SLA• Responsible for identifying, analyzing, measuring and managing project risks• Scheduling of project activities to ensure that project is always on track with the metrics agreed• Delivering projects on time as per the agreed SLA and Handling project escalation• Identified resources, assigned responsibilities and coordinated directly and indirectly project staff to ensure successful completion of the project• Schedule and execute all stages of enterprise software, hardware and system implementations.• Maintaining client relationships• Coordinating and guiding with the technical team in their design and deployment tasks Show less

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  Atos

  Nov 2016 - Mar 2018

  Associate Project Manager

  Conducting Feasibility Study (Constraints, Assumptions) & Defining High Level Scope, success criteria.Identify and Perform Stakeholder Analysis.Developing Project Charter & Obtain Project Charter Approval.Collect Requirements and prepare Requirements Documentation and Traceability matrix.Defining Scope and preparation of Scope Statement.Developing Schedule and finalizing Schedule Baseline.Determining Budget and developing Cost Baseline.Planning Quality and Developing HR Plan & Planning Communications.Planning Risk Management & Identifying and Analyzing Risks and Planning of Risk Responses.Executing Tasks Defined in Project management Plan.Engaging Project Resource.Ensuring Common Understanding and Setting up Expectations.Collecting the Deliverable, WPI & Change Request from the Execution of Project.Providing the Monitoring & Control of Project Work (Recommending Defect Repair Solution, Recommending Corrective & Preventive Actions and Recommending Change Requests) by inspection, Variance Analysis & Evaluation respectively.Facilitate the Integrated Change Control for controlling the Project Scope.Preparing the Lesson Learned document and update on SharePoint.Confronting the Project’s Conflicts like Schedules, Priorities, and Resources.Implementing the Procurement of Project Resources & Managing Resource Allocation.Implementing Quality Management Plan, Approved Changes, and WorkaroundsMeasuring Project Performance.Verifying and Managing Changes to the Project.Ensuring Project Deliverables Conforming to Quality Standards.Prepared/Created the Project Database for CHS Account & performed Project Registration validation.Performed the closing of all open actions in CAT with the continuous follows up of the stakeholders.Followed up with the different Stakeholders of Project to get the Project onboard as PCW(Pre Contract Work)Work with the delivery team and Monitor their time close after resource allocation in team. Show less

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  Infosys

  Apr 2018 - Jan 2019

  Project Manager

  Australian Telecom Telstra

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  TEKsystems

  Jan 2019 - Feb 2020

  Program Project Manager

  Program Manager for BCS (Business Critical Systems) Products - CISCO APAC region

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  Marlabs Inc.

  Feb 2020 - Jul 2022

  Project Manager

  Deployed at Client Location Merck Life Science Pvt Ltd :- Project Manager - IT Infrastructure EMEA region

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  Kyndryl India

  Jul 2022 - now

  Lead ll Project Manager

  Project manager handling infra environment, cloud migration, J2C migration for Luminor bank