Yuchen Zhang

Experience

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  Agricultural Bank of China

  May 2019 - Aug 2019

  Lobby Manager

  • Coordinated with all departments to provide training to over 100 employees and help over 500 customers for adopting online banking systems and achieved 95% client satisfaction• Obtained an understanding of the IT environment by assisting in the preparation of weekly meetings with stakeholders

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  NIO

  Aug 2020 - Jun 2021

  Product Manager

  • Collaborated with multiple departments to build the System Development Life Cycle (SDLC) of the knowledge-based system, and contributed to product requirements document writing, user researching, product prototyping by Axure RP, testing, and iterating based on Agile Scrum Methodology• Monitored and tracked bug fix, quality control, and risk management of the system development with Jira Software.• Promoted the system platform and optimized the efficiency of practical service for more than 600 employees in the six major departments of the company. Show less

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  Product Management @ Illinois

  Feb 2023 - Dec 2023

  Associate Product Manager
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  Motorola Solutions

  May 2023 - Aug 2023

  IT Business Analyst

  • Conducted user research with team leaders to address pain points by modernizing legacy data reporting processes into integrated visualizations for an international sales team of 300 people• Designed custom dashboards utilizing Salesforce, Tableau, and SQL, achieving a 30-minute daily workflow efficiency gain, and annual cost savings exceeding $10,000 per executive leadership team• Led cross-functional collaboration to analyze 300K data records using Python and Excel, leading to the implementation of system verification rules that boosted productivity by 60 minutes per week per team Show less

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  Bectran, Inc.

  Jul 2024 - now

  Product Specialist