Faith Fleming

Experience

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  Grosse Pointe Woods pool

  Jul 2013 - Aug 2017

  Lifeguard

  Responsible for ensuring the safety for patrons at the pool. Along with keeping the pool and pool deck clean and orderly.

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  Michigan First Credit Union

  Aug 2014 - Jun 2015

  Student Teller

  Responsibilities: Customer service, promoting the credit union, creating accounts, doing transactions, keeping a professional image, answering questions, counting drawer, cleaning credit union, closing and opening duties.

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  GVSU Recreation Facilities

  Feb 2016 - Apr 2019

  Floor Monitor

  Responsible for ensuring the safety of members at the gym and recreation facility. providing quality customer service in person and over the phone.

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  Quicken Loans

  May 2017 - Aug 2017

  Mortgage opperations intern

   Worked as a liaison between clients and employers to verify current employment statues.  Reached daily production goals to ensure the clients of their closing dates of their loan.  Used customer service skills during phone conversations to verify employment.  Created program to shadow other teams within the mortgage operations team.

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  Quicken Loans

  May 2018 - Aug 2018

  Admin Assistant Intern

   Lead project liaison for the Verification of Employment team.o Handled all compiling of data from multiple team members along with third party lenders. o Responsible for communication to groups, ensuring data was collected and timely. Answering questions and team member direction of project.o Worked as a liaison between the DVP and team members relaying any important messages coming through the process change.  Assisted four DVP’s within the Pinnacle region on special projects and organization of daily tasks.  Provided support to team members with setting up/facilitating divisional meetings. Show less

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  Quicken Loans

  May 2019 - Aug 2019

  Administrative Assistant Intern

  Supporting the DVP of communication. Works as a liaison between team members and the DVP. Scheduling/ booking meetings for team members. Taking on organizational tasks.Running reports on production. Taking on special projects to help the office run more smoothly.

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  Walt Disney World

  Aug 2019 - Mar 2020

  ⮚ Greeted and welcomed guests into the attraction ⮚ Maintained an organized que for character meet and greets and safety standards ⮚ Cultivated the guest experience by sustaining the attraction’s theme o Loading and unloading Guests from the theatero Memorizing and delivering lengthy narrations on a microphone to large groups  Responsible for effective scanning of water, as well as guests’ safety on deck.  Cleaning and maintaining a safe environment for guests Answering questions for guests and ensuring they are having a magical stay at Walt Disney World.  Trained in life saving techniques such as first aid, AED, CPR, and basic water skills.o Selected to be a part of ISOC Lifeguard Olympics for the 2019 season.

  • Attractions

    Jan 2020 - Mar 2020

  • Lifeguard

    Aug 2019 - Jan 2020
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  Quicken Loans

  Jun 2020 - Apr 2022

  Administrative Assistant

  ⮚ Support three Divisional Vice Presidents (DVPs) by organizing meetings, manage calendars, organizing email inbox, and coordinate events⮚ Work as a liaison between 500+ team members and the leadership team⮚ Assist with divisional tasks ranging from coordinating recognition lunches/awards, handling team events and functions, creating expense reports, updating team email distros, etc. ⮚ Responsible for taking detailed meeting recaps and creating meeting agendas for participants ⮚ Facilitate team contests & incentives Show less

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  Rocket Central

  Apr 2022 - Mar 2024

  Executive Assistant

  ⮚ Support the CMO of Rocket Mortgage by managing calendar, organizing email inbox, prepare travel arrangements, and coordinate events⮚ Creating presentations for leader meetings, team events, external speaking engagements, etc. ⮚ Staying connected to stakeholders and prioritize scheduling based on the leader’s initiatives. ⮚ Conduct research, compile data and prepare drafts for consideration by senior leaders ⮚ Act as a liaison between the CMO and internal/ external stakeholders ⮚ Provide meeting agendas and following up with detailed meeting minutes ⮚ Administer strategy behind initiatives such as: Intern programming, team member career growth and development, external memberships, team member voice, team member entertainment, etc. Show less

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  Rocket Mortgage

  Mar 2024 - Oct 2024

  Manage scope by guiding the project creation and management of the vision, objectives, outcomes and high-level work breakdown Manage scheduling and milestones by developing and maintaining a comprehensive plan aligned to the priority goals Identify key project success metrics and qualitative success criteria Manage project quality by ensuring plans are up to date in a rapidly changing work environment Maintain accurate and up-to-date artifacts related to the phases of the project management life cycle Manage communications by defining engaging and advising stakeholders on execution and progress Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope Identify and document how project scope impacts business process or technology architecture Manage risks and issues by identifying and escalating decisions at all levels to achieve results Show less Use external research and internal knowledge to create solutions that drive our business forwardManage scope by guiding the program vision, objectives, outcomes and high-level work breakdownManage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiativesHelp identify key program success metrics and qualitative success criteriaManage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environmentMaintain accurate and up-to-date assets and resources related to the programManage communications timeline and execution, ensuring all stakeholders are aware of communication progressManage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scopeIdentify and document how the program scope impacts business process or technologyManage risks and issues by identifying and escalating decisions at all levels to achieve resultsIdentify improvement opportunities and implement creative, alternative approaches to solving issues and executing workAct as consultant to leaders for program-level decision making Show less

  • Project Manager

    Aug 2024 - Oct 2024

  • Associate Business Program Manager

    Mar 2024 - Aug 2024
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  Publicis Groupe

  Oct 2024 - now

  Executive Assistant