Vivek Pai

Experience

• 

  IBM

  Jan 2012 - Sept 2021

  • Assist the PSM/POM/PMs proactively on a day to day basis • Maintain project status against plans by collecting tracking information from Project Managers on a weekly basis• Produce regular, accurate status reports for the PSM, the DPE and project members• Provide Claim Report to the PMs and Management to track the claims vs actual and to take corrective action on Over Budget, Work at Risk• Execute Starters and Leavers Process (Team Room ACL, setting-up and removing access for starters and leavers)• Maintain Projects Reporting Delinquency• Progress chasing, QA activities, project time recording (via CLAIM) and project reporting• Ensure the Portfolio’s methods and processes are followed across all projects• Record all Portfolio level meetings’ minutes and actions• Publish the Portfolio meeting schedule Show less • Assist the PSM/POM/ PMs proactively on a day to day basis • Maintain project status against plans by collecting tracking information from Sub-project Managers on a weekly basis• Produce regular, accurate status reports for the PSM, the DPE and project members• Provide Claim Report to the PMs and Management to track the claims vs actual and to take corrective action on Over Budget, Work at Risk• Execute Starters and Leavers Process (Team Room ACL, setting-up and removing access for starters and leavers)• Maintain Projects Reporting Delinquency• Execute the Working at Risk Process• Provide dedicated administrative support to individual projects• Maintain the current Project Register• Progress chasing, QA activities, project time recording (via CLAIM) and project reporting• Improve the ability of management to identify problems early to allow corrective action• Ensure the Portfolio’s methods and processes are followed across all projects• Record all Portfolio level meetings’ minutes and actions• Publish the Portfolio meeting schedule Show less • Support offshore clients in a distributed platform with Production & Pre-Production servers, Database servers, Mail servers, etc. (24x7 support)• Manage routine server health checks, backups, OS and hardware related issues• Real Time & continuous follow-up with global support teams for Critical incident resolution• Manage and coordinate activities during overall ticket life cycle• Ensure that the Incident record is fully updated• Responsible for sending all Incident notifications as per agreed process• Chair bridge calls for effective coordination, incident resolution, service restoration• Continuously follow-up with support team for relevant notification updates per SLA to drive resolution• Contribution to ongoing process & operational improvements• Use professional expertise to integrate work and make operating decisions on escalated issues Show less

  • Business Operations Associate

    Aug 2019 - Sept 2021

  • Project Management Office

    May 2015 - Jul 2019

  • Server Operations Specialist

    Jan 2012 - Apr 2015
• 

  Kyndryl

  Sept 2021 - now

  Business Operations Analyst

  • Maintain the resource details of the team and monitor the overall budget (Quarterly/Anually).• Provide the overall cost and recovery projections of the entire team to the senior managers on a weekly/monthly basis.• Creating and sending invoices to various account teams who are taking services from our team.• Manage the hiring by closely working with the recruitment team and the managers, making sure the process is not stalling and providing the status update everyday to the senior managers.• Manage the resource onboarding and offboarding of resources.• Maintain project status against plans by collecting tracking information from Project Managers on a weekly basis.• Produce regular, accurate status reports for the PMs, the DPE and project members• Ensure the team is creating the claim codes for the projects and providing the Claim Reports to the PMs on a regular basis.• Maintain Projects Reporting Delinquency• Progress chasing, QA activities, project time recording (via CLAIM) and project reporting• Ensure the Portfolio’s methods and processes are followed across all projects• Record all Portfolio level meetings’ minutes and actions• Publish the Portfolio meeting schedule. Show less