Thian Bornman

Experience

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  Netsurit

  Sept 2010 - Dec 2011

  Tier 2 PP Client Services Consultant

  Netsurit works in the field of Managed IT, Cloud, and Security Services. It is an IT Innovation and Digital Transformation Accelerator.Dedicated Onsite Support Engineer providing technical support and guidance directly to the client and colleagues on IT infrastructure including Network, Computer, Server, and Peripheral Support. Implemented duties ranging from infrastructure migrations and upgrades to telephony maintenance and user support for clients (from 10 to 200 Users), as well as disaster recovery. Oversaw and managed Contracts and Supplier Relations. Reported to Technical Support Manager. Have both external client vendor stakeholders and internal manger, leader, and engineer stakeholders. Show less

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  Business Connexion

  Jan 2012 - Mar 2014

  Senior Systems Engineer

  Business Connexion is a South African-based information and communications technology company.Provide technical support and guidance directly to clients and colleagues on IT infrastructure. Reported to the Technical Operations Manager.Key Deliverables• Manage sites including SASOL Primary Area (Plant – SASOL Synfuels), SASOL Mines, and SASOL Security Workstations.• Provide technical support and guidance directly to clients and colleagues on IT infrastructure.• Responsible for high-level analysis, diagnosis, and problem-solving, qualifying the product as fit and defining the needs of the customer.• Accountable for installation, configuration, patching, upgrades, backups, restores, refreshes, performance optimization and maintenance, and disaster recovery to improve the reliability and maintainability of the systems.Key Contributions• Dedicated Engineer on the Secunda Security Workstations Contract.• Contributed to the success rate of the service. Show less

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  EOH

  Apr 2014 - Mar 2024

  EOH is one of South Africa's largest technology services companies and has a wide range of solutions in Industry Consulting, IT Services, Software, Industrial Technologies, and Business Process Outsourcing.As a team leader, my responsibilities include providing guidance to the support team. In charge of delegating work, overseeing progress towards goals, and coaching team members if needed. Additionally, serve as the first point of contact for the client in case of issues in the environment and escalate to other vendors if necessary. Report to Technical Operations Manager. Manage a team of 4 Engineers including a support engineer and a junior support engineer. Have many internal managerial and engineering stakeholders as well as Vendor, Sasol, and EOH external stakeholders.Key Deliverables• Manage sites including SASOL Primary Area (Plant – SASOL Synfuels)• Oversee Fire & Gas, Traka, Analyzers, Labs, Logistics Execution System, Electrical Systems, Telecom System, E-Learning, Building Management, Federal Commander, Flare Monitoring, Fluke, Rail Signal Control, Tetra, Weather Monitoring, Weighbridge, X-Ray, Printers Scanners, and Handheld Devices, and SASOL Security Workstations.• Provide technical support and guidance directly to clients and colleagues on IT infrastructure.• Perform high-level analysis, diagnosis, and problem-solving, qualifying the product as fit and defining the needs of the customer.• Accountable for installation, configuration, patching, upgrades, backups, restores, refreshes, performance optimization and maintenance, and disaster recovery to improve the reliability and maintainability of the systems.• Deliver continuous Service Improvement Project Management• Provide guidance to Technical Support TeamKey Contributions• Assisting with refresh projects for Industrial IT Devices and Critical Plant devices and servers for SASOL. Show less Provide technical support and guidance directly to clients and colleagues on IT infrastructure. Reported to the Technical Operations Manager.Key Deliverables• Same as aboveKey Contributions• Implemented Virtual Machines for the Secunda Permit Office to be able to run 2 separate Operating Systems on one device. This assisted the client in using the old and new Honeywell EBI Systems simultaneously. The new hardware could be purchased which increased reliability due to windows updates and antivirus software being current. Show less

  • Principle Support Engineer & Technical Team Lead

    Dec 2021 - Mar 2024

  • Senior Systems Engineer

    Apr 2014 - Dec 2021
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  Chemploy

  Apr 2024 - now

  OT CyberSecurity Engineer