Cathleen Young

Experience

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  PM Realty Group

  Jan 2008 - Jul 2009

  Property Coordinator
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  Lincoln Property Company

  Dec 2009 - Sept 2011

  Assistant Property Manager

  ● Responsible for management of over 1.3 million square feet including Class A office and industrial● Continuous reporting to senior management and clients focusing on accounts receivable, operations, and cash balances● Assembled Annual budgets, accruals, monthly reports, and reconciliations● Conducted bid process for vendors resulting in immediate cost savings and better performance ● Contract administration for all vendors, including new vendor set-up, renewals, and terminations; accounts payable processing for multiple properties with annual expenses over $5 million● Review new leases and renewals to complete Lease Abstracts and Commencement letters ● Daily interaction with tenants at all levels to ensure complete satisfaction with leased premises● Completed property inspections and direct engineering staff to complete tenant and building work orders ● Generated Accounts Receivable reports for five properties for the Asset Manager on a weekly basis● Assisted Leasing and Brokerage Team with Marketing Campaigns● Wrote Monthly Southeastern Regional Newsletter Show less

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  Jamestown

  Sept 2011 - May 2013

  Property Manager

  ● Responsible for management of a redevelopment including Office, Retail & Residential HOA● Responsible for management and administration of all Real Estate Closing on Condominium units● Ensured financial compliance with all governing documents, leases & state commissions on an annual basis● Continuous reporting to senior management and HOA Board focusing on accounts receivable, operations, & cash balances● Assembled Annual budgets, accruals, monthly reports, & reconciliations● Managed & scheduled a team of ten members consisting of Concierge, Property Engineers, Porters and Administrative● Served as escalation point for tenants/residents, Landlord/Board and Developer● Proactively communicated with tenants/residents & with Landlord/Board/Developer on appropriate property related issues.● Managed all emergency events and enforce compliance with governing documents, leases, declaration and bylaws.● Conduct bid process for vendors resulting in immediate cost savings & better performance ● Assisted with design review & construction management for multiple tenant improvement projects● Conducted the Capital Expenditure tracking for all capital projects throughout the property● Contracted administration for all vendors, including new vendor set-up, renewals, and terminations; accounts payable processing for multiple entities with annual expenses over $3 million● Reviewed new leases & renewals to complete Lease Abstracts and Commencement letters● Worked in conjunction with multiple attorneys regarding Tenant Amendments, Real Estate Closings & Delinquent Tenants● Daily interaction with tenants & Residents at all levels to ensure complete satisfaction with leased premises● Completed property inspections & direct engineering staff to complete tenant & building work orders ● Assisted Leasing/Brokerage & Creative Teams with Marketing Campaigns● Coordinated a successful HOA Board turn over from the Developer to the Residents consisting of the Annual Meetings Show less

• 

  Parkway Realty Services

  Jun 2013 - Oct 2014

  Property Manager

  ● Responsible for management of 800,000 square feet of Class A Office Space● Collaborated with Senior Level Management for the repositioning of one asset to develop new Fitness Center, Café & Lobby renovations● Conduct design review & construction management for multiple tenant improvement & capital improvement projects● Ensure financial compliance with all governing documents, leases & state commissions on an annual basis● Continuous reporting to senior management focusing on accounts receivable, operations, & cash balances● Assemble Annual budgets, accruals, monthly reports, & reconciliations● Manage and schedule a team of ten members consisting of Assistant Property Manager, Concierge, Property Engineers, Porters and Administrative● Serve as escalation point for tenants and Managing Director and Asset Manager● Proactively communicated with tenants and Managing Director and Asset Manager on appropriate property related issues.● Manage all emergency events and enforce compliance with governing documents, leases, declaration and bylaws.● Conduct bid process for vendors resulting in immediate cost savings and better performance ● Conduct the Capital Expenditure and Tenant Improvement tracking for all Capital and Tenant Improvement projects● Contract administration for all vendors, including new vendor set-up, renewals, and terminations; accounts payable processing for multiple entities with annual expenses over $6 million● Review new leases and renewals to complete Lease Abstracts and Commencement letters● Work in conjunction with multiple attorneys regarding New Tenant Leases, Tenant Amendments and Delinquent Tenants● Daily interaction with tenants at all levels to ensure complete satisfaction with leased premises● Complete property inspections and direct engineering staff to complete tenant and building work orders ● Collaborate with Leasing and Brokerage Team with Marketing Campaigns Show less

• 

  Colliers International

  Oct 2014 - Feb 2016

  Project Manager
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  CBRE

  Feb 2016 - Jun 2024

  • Operational liaison supporting the Partner Excellence Program (PEP), CBRE's strategic sourcing program for project management, PEP Strategic Sourcing team, global initiatives and external partnerships. • Strategically identified, lead and motivated integration across PJM clients and all Sectors, leadership and delivery teams including Advisory, Enterprise and Local Business.• Created and maintained Process and Partner Presentations for the Americas, Canada and Global. • Created and maintained Category Training to further enhance engagement and adoption of program.• Maintained Data Reporting Globally for spend and supplier customer service dashboards with measurable growth and surpassing of goals.• Ensured Data Integrity for Supplier Spend by reviewing accuracy, completeness, consistency and validity of supplier and project management spend. Trained project manages on reporting, reviewed quarterly gap analysis, established and monitored leadership adoption goals. • Conducted Supplier Management of over 150 Suppliers on a monthly, bi-monthly and quarterly basis to review spend, compliance, engagement and challenges. Established the Annual Business Reviews and tracked progress plans.• Established and maintained team KPIs: Spend, Monetization, Cost Avoidance, Supplier Diversity and Sustainability. Developed content for the PJM Learning Academy - Procurement Module. Show less • Responsible for financial performance of market, program, and client accounts including budgeting, actual results, forecasting and reporting. Responsible for billing, accounts receivable (AR) collection, expense monitoring and control, staffing and full P&L to EBITDA before all allocations.• Interacted regularly with client(s) to ensure that goals and objectives are established and achieved. Developed and implemented action plans to correct variances. Anticipated and responded to the client's needs and concerns.• Managed and led project management staff in the market and ensured thorough staff understanding and implementation of operations, policies, and procedures. Formally supervised individual employees and/or subordinate supervisors. • Negotiated and advised Client on vendor contracts and proposals. • Directed all phases of project management including procurement/contracting, initiation, planning, execution, monitoring, controlling and closeout phases of the project. Key focus areas include scope, budget, schedule, quality and risk management.• Developed new business growth and maintains existing business relationships. Responsible for business pursuits, integration with other CBRE business lines, and cross-selling our CBRE business in the assigned geographic market, program or client account to achieve the company's strategic business objectives.• Responsible for ensuring corporate governance policies and procedures are adhered to within work group.• Responsible for accurate, timely, and compliant contract procurement, contract negotiation, contract execution, contract administration, and closeout. • Demonstrated ability to identify complex project risks, lead constructability reviews, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks for client and company.•Mentored/coached junior team members for professional development. Show less • Led project delivery teams by providing project guidance and direction to achieve project goals. • Managed all facets of project management (budget, schedule, procurement, quality & risk) for individual real estate projects including planning, design, construction, occupancy and closeout. • Demonstrated ability to identify complex project risks, led constructability reviews, developed risk mitigation and contingency plans, and implemented action plans to reduce or eliminate project risks. • Demonstrated a knowledge of projects & project management within the context of business results (business case, larger economic implications, business risk, contracts, etc.).• Ability to negotiate and advise Client on vendor contracts and proposals. • Managed 3rd party project delivery team such as Client vendors. • Responsible for identifying training needs, tracking performance, coaching, and motivating team members. • In-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducted financial/business analysis including the preparation of reports. • Ability to solve advanced problems and deal with a variety of options in complex situations. Required expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Drew upon the analysis of others and made recommendations that have a direct impact on the company.• Prepared proposals and presented CBRE PjM Services to a Client (internal/external). • Mastered project governance, process and use of standard project management tools (Kahua).Mentored/coached junior team members for professional development. Show less ● Conduct and manage design review and construction management for multiple tenant improvement and capital improvement projects● Ensure financial compliance with all governing documents, leases and state commissions on an annual basis● Continuous reporting to senior management and various Ownerships focusing on budgeting and reconciliations● Conduct bid process for vendors resulting in immediate cost savings, better performance and continuity ● Conduct the Capital Expenditure and Tenant Improvement tracking for all capital and Tenant Improvement projects● Contract administration for all vendors, including new vendor set-up Show less

  • Senior Director of Operations | Partner Excellence Program | Project Management

    Oct 2022 - Jun 2024

  • Director

    Apr 2022 - Oct 2022

  • Senior Project Manager

    Apr 2020 - Apr 2022

  • Project Manager

    Feb 2016 - Apr 2020
• 

  NCR Atleos

  Jul 2024 - now

  Corporate Real Estate Senior Manager