Eric How

Experience

• 

  GIANT HYPERMARKET

  Dec 2012 - Mar 2015

  Service Crew

  Replenish and display products. I must be very vigilant on checking quality and stock level of the products to ensure stocks are available throughout the day of operation and to provide excellent customer service

• 

  JK Technology

  Jul 2016 - Sept 2016

  IT Assistant Intern

  Assisted in:- Upgrading RAM - Changing of Hard Disk- Relocation of equipment within premises- Updating OS- Deployed out to client company or event, we must have responsibilities to ensure the laptops and printers are running properly and checking of returned equipment before sending back to main office

• 

  Single Point of Contact Pte Ltd

  Oct 2016 - Mar 2020

  Event Supervisor

  Deployed to UOB, usually on-site or off-site venues to ensure the smooth process of the event. Being a supervisor requires heavier responsibilities, I’m required to stay on the job to assist the bankers whenever they’re pitching to customers and ensure gifts are well managed.

• 

  EduTorque Pte Ltd

  Jan 2018 - Mar 2020

  Assistant Trainer

  Assisting trainer throughout the course from race simulator, fixing of mini 4WD and Go-Karting. I'm required to assist the students when they are trying out the racing simulator and ensuring their safety. At Go-Karting, as trainer we teach the student basic of motorsports while also ensuring safety at the track is important.

• 

  MyRepublic

  Mar 2019 - Aug 2019

  Software Developer (Intern)

  Assisted in software development in Chatbot and doing Javascript codes for the development. I have the responsibilities to ensure that the program are error-free and working properly.Use software such as:• Dialogflow – Use for provide call response logic on an intent by intent basis• Ngrok – To make connection to Facebook which turn my localhost into https address• Lucidchart – Creating diagrams that allow us to document the flow of a structure• SourceTree – A Git GUI to provides us GUI representation of the repositories• JIRA – A board which helps us to manage our project as it can create, plan and track our task that we want to achieve Show less

• 

  Singapore Police Force

  Oct 2020 - Aug 2022

  As IRT trooper we perform foot patrol around high traffic areas and look out for any activity on the ground. Holding the rank of SC/SGT(1). I trained as a Procom Trainee and performed well to get into In-Situ Reaction Team(IRT). Enlisted in October 2020 for three months of basic training at Home Team Academy and posted to Protective Security Command.

  • IRT Officer (National Service)

    Mar 2021 - Aug 2022

  • Procom Officer (National Service - Trainee)

    Jan 2021 - Mar 2021

  • Police Officer (National Service - Trainee)

    Oct 2020 - Jan 2021
• 

  Youyi Technology Pte Ltd

  Aug 2022 - Oct 2024

  Field Engineer

  - Perform troubleshooting for client in network equipment such as firewall, switches (Cisco, Huawei, Fortinet)- Perform migration of firewall, switches (Cisco) and mount/unmount of equipment- Perform user support on users on-boarding/off-boarding, creating safes with CyberArk and assigning of RSA Token to users- Assisted in IT Support for client troubleshooting of any issues when users need assistance- Perform Tech Refresh on backup of data, installing and copying data back to a new laptop- Involve in client platform implementation/upgrade project Show less

• 

  Immigration & Checkpoints Authority (ICA)

  Oct 2024 - now

  ICA Officer