Leah Kresser

Experience

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  Chick-fil-A-Franchise

  May 2013 - Sept 2019

  Area Leader

  - Trained new employees on how to maintain store organization and achieve excellent customer satisfaction- Communicate daily objectives from managers to coworkers and ensure implementation of goals- Created positive rapport with team members and leadership to result in high employee retention

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  Weddington Chase Neigborhood

  May 2016 - Jul 2017

  Swim Coach (Seasonal)

  - Coached over 90 swimmers with different abilities ages 5-18 - Demonstrated proper form and stroke technique- Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.

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  University of North Carolina at Charlotte

  May 2018 - Dec 2020

  - Created mass marketing and event calendar for scheduling of email blasts, posts, website updates, and new marketing campaigns- Assisted and coordinated multiple recreational events consisting of over 2,000 students- Supported the marketing group in developing the new UNC Charlotte recreational campaign and facility, which opened in Spring 2020- Developed and posted content for all recreation social media platforms, raising following and engagement by over 200%- Was awarded 2020 Promotional Marketing Team Employee of the Year Show less

  • Group Fitness Instructor

    Dec 2016 - Dec 2020

  • Promotional Marketing Strategist

    Aug 2017 - May 2020

  • Brand Ambassador Summer Internship

    May 2018 - Aug 2018
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  Carolina Panthers

  Sept 2018 - Dec 2020

  Guest Relations

  - Educated guests about all available amenities- Developed relationships with attendees to create a welcoming and enjoyable environment- Monitored assigned areas and worked with an efficient team to ensure safety of all guests

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  Krispy Kreme

  Jun 2019 - Mar 2022

  - Sourced, interviewed, hired, and oversaw onboarding for General Manager and Assistant Managers in all company shops- Assisted in mass hiring of 1,500+ employees across 100+ franchise acquisitions - Vetted all employee background checks through Employment Screening Services - Renovated and redesigned career page of the Krispy Kreme website - Worked cross functionally to complete marketing plan for Times Square and New York City locations- Composed creative briefs for future and present projects

  • Human Resources Specialist

    Mar 2021 - Mar 2022

  • Talent Acquisition Specialist

    Jul 2020 - Mar 2021

  • Human Resources/Talent Development Intern

    Jun 2019 - Jun 2020
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  CycleBar

  Jul 2021 - now

  Indoor Cycling Instructor

  - Organize, prepare, and teach rhythm based cycle classes in a safe and effective manner- Help clientele reach fitness goals through energetic encouragement and cultivating positive relationships

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  RCX Sports

  Mar 2022 - now

  • Event Manager

    Apr 2024 - now

  • Senior Event Coordinator

    May 2023 - Apr 2024

  • Event Coordinator

    Mar 2022 - May 2023