Mohamed Al Sofany EMBA, PMP

Experience

• 

  The Arab Contractors

  Oct 1998 - Dec 2000

  Communication Engineer

  Responsibilities & Achievements:• Working as technical support for PBX ALCATEL-4400.• Providing S/W support for 100 computer clients.

• 

  Nortel Networks

  Jan 2000 - Apr 2010

  Responsibilities & Achievements:• Providing H/W & S/W; for Nortel switches. As well as leading and backing up technical team.• Installing, configuring and upgrading Nortel switches for different applications.• Managing network commissioning and systems integration.• Systems Engineering of MSS 7K & 15K.• Systems validation and customer acceptance.Projects worked on:• Internet Projects: Installation, Implementation, Configuration and Provision Acceptance Test for NORTEL switches. Fibers Splicing and have good Knowledge for different Transmission media.• Royal Saudi Air Forces: High Speed Network using Nortel switches for Royal Saudi Air Forces to carry encrypted data and voice services over ATM Network. Also design the Network deployment documents, Integration between ATM switch and other sub-system as (Different PBXs, Encryptors, and SATCOM).- Install &upgrade MSS with different PCR platforms.- Working on MDM/MDP to manage the Network.- Using Nexus meter to generate report.- Managing RSAF Network from Riyadh HQ Airbase. عرض أقل

  • Technical Support Manager

    Apr 2006 - Apr 2010

  • O&M Manager

    Jan 2000 - Apr 2006
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  Artel LLC

  Jun 2010 - Jul 2015

  Service Delivery Manager

  Responsibilities & Achievements:• Participate in Artel’s business development.• Manage customer’s expectations in a professional and effective manner and in accordance with Artel’s best practices.• Provide excellent customer service and to promote this idea throughout the organization.• providing help and advice to customers using organization’s products or services• Communicating courteously with customers by telephone, email, letter and face to face.• Investigating and solving customers' problems, which may be complex or long-standing problems.• Handling customer complaints or any major incidents.• Developing feedback or complaints procedures for customers to use.• developing customer service procedures, policies and standards for your organization or departmentProjects worked on:• Navy CDMA: Installation of all related CDMA equipment for the Egyptian Navy in major sites.• Army Net Egypt: Operation and maintenance of an ATM/FR/IP Army network consisting of 13 nodes in Egypt عرض أقل

• 

  Raya Network Services

  Oct 2015 - now

  Senior Project Manager

  • Planning & managing services and operations.• Maintains customer satisfaction by providing problem-solving resources and managing staff.• Quality, Scheduling and Cost control.• Ensure that project documents are completed as per design.• Process Improvement and decision making.• Tracking budget expenses• Analyzing Information, Developing Standards.• Provide technical and management advice as needed on all aspects of the project.• Prepared the customer and consultants meeting to discuss the project status and providing any report if required.• Managed vendor relations and measure vendor professional services performance.• Providing Cycle time reporting reports.• Successfully manage relationships with customers, act as a SPOC at escalation level for customers for all service are related.Project worked on:• Vodafone: Managing operation and maintenance of transmission & DSLAM.• Etisalat : Managing operation and maintenance of FW switches• National Bank Of Egypt :Relocation project of existing Data Center for all computer room equipment & managing all vendors as EMC, IBM, Oracle, Fujitsu, Visa, Master, Bloomberg, Avaya, HP and Summit • Nasser Bank : Managing the design & implementation of new Data Center infrastructure عرض أقل