John Coffman

Experience

• 

  Pennsbury Manor

  May 2014 - Apr 2015

  Museum Assistant

  Research Intern turned Museum AssistantCompiled and organized information on Old Settlers’ relationship with Lenape TribeGreeted visitors, provided directions and explained exhibits to visitorsHandled POS and admissionJanitorial duties

• 

  Goodwill Industries International

  Nov 2014 - Jan 2016

  Ecommerce Specialist

  Developed, monitored, and updated product content contained on Shopgoodwill websiteCommunicated with customers regarding product information, quality, and deliveryCollaborated with team members to accept and assist donorsCoordinated shipping and receiving of donations

• 

  U-Haul

  Feb 2016 - Sept 2021

  Quality Assurance Lead

  Falls ManufacturingLead and assist CAPA investigations initiated by costumer complaintsCoordinated containment and disposition of non-conforming parts at vendor/customer sites Inspect and test fabricated and welded partsFirst piece, in process, and final inspectionReview, approve and communicate root cause and corrective action investigations to stakeholdersAuthor and issue NCR’s to suppliers and vendorsCollect, record, and file data related to quality and productionReview and analyze dataSuggest and implement CI opportunities based on data reviewCreated and administered training modulesCommunicate print and part issues to Engineering and Production Departments Create and manage work instructions on 190+ AssembliesAssist with new product development through standardizing workWrite Standard Operating Procedures (SOPs) for quality and manufacturing processAudit processes to company standardsCommunicate and suggest safety opportunitiesBegan company HAZCOM ProgramIdentify and communicate safety opportunities Show less

• 

  Thales Digital Identity and Security

  Oct 2021 - Feb 2022

  Quality Control Coordinator

  Directed manufacturing site’s CAPA ProcessManaged customer claim system Conducted data analysis based on manufacturing NCs for process improvementCollaborated to create and document Customer Acceptance Criteria CataloguesConducted and led Internal Audits to ISO 9001 & 14001 Standards

• 

  Spearhead Global

  Feb 2022 - now

  Quality Control Manager