Rodolfo Oncoy

Experience

• 

  India Trade Promotion Organisation (ITPO)

  Jan 2020 - Jun 2020

  Operations Manager Assistant

  Administrative Operations assistant manager in charge of boosting efficiency activities for executives, being in charge of different events such as "Feria India" in Perú, assuring logistics, administrative and effective communication to accomplish business targets

• 

  Teleperformance

  Jul 2021 - Oct 2024

  Operarions manager in charge of High profile accounts, HC of more than 2000 people active, global relationship of 3 different vendors and one site partner. The main goal was being the facilitator for all the departments such as training, quality and workforce for an effective communication and executed integral actions.It was key to be able to recover the confidence of the Clients and stakeholders by developing and executing DMAIC plans for reaching the target for the the main KPIs . For this I used my experience with Lean Six Sigma as a quality and BI lead to make the actions the most efficient possible. In just one month an structural change of all the Operarions activities was done to have a development plan for the leaders and reach targets to prepare the scene with the different departments for the growth and development of active people and New hires. Show less

  • Operations Manager

    Aug 2023 - Oct 2024

  • Quality Assurance & BI Lead

    Mar 2023 - Sept 2023

  • Operations lead

    Jul 2022 - Mar 2023

  • OPS Supervisor

    Jul 2021 - Jul 2022
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  Everise

  Oct 2024 - now

  Operations Manager

  Operations Manager in charge of Healthcare accounts, assuring implementation, standarized operational models, growth by exceeding client expectations and development of Staff