Cheska Acance

Experience

• 

  Hewlett Packard Enterprise

  Oct 2013 - Jul 2016

  Technical Consultant (SAP Based) Level II

  - Part of the Level 2 Shelf – To – Cash Team for the Proctor and Gamble account.- Provides support for Order Acquisition and Shipping SAP side processes for Proctor and Gamble Europe, Middle East and Africa clients.- Owns end to end resolution of incident and fulfillment request raised by the business- Makes sure that all incident tickets and fulfillment requests raised are solved and closed within time frame as stated in the Service Level Agreement- Provides back up and 24 hour support during ELS (emergency life support) and server down times.- Actively involved in coming up with solutions and innovations that will help improve business processes owned by HP and by P&G.- Tasked to write and send concise and accurate details regarding the background of the incident, technical explanation of the issue as well as recommendation and work around as to how the issue can be resolved.- Tasked to monitor auto ticket and server performance (based on Duty Manager ROTA) Show less

• 

  DXC Technology

  Dec 2013 - Jan 2017

  Global Team Lead

  • Responsible for the global row delivery. • Global technical escalation point for the row - Continuously builds his /her own subject matter expertise for the row on a global scale.- Ensures documentation for all solutions in the row is kept and updated. • Incident Management - Incident trending on a global scale.• Own internal action plan & service improvement plans for the row- Review actions on a regular basis - Track progress and follow up with RRL - Feed from / to regional PD CMF operations action plan - Initiates improvements for the row • Problem Management - Perform trend analysis of service calls monthly and partake in proactive problem management • Supplier Management - As subject matter expert for the row, acts as a consultant to Supplier Managers on the service requirements for his / her row • Release Management / Maintenance - Assesses solutions/fix that may affect other region.- Proactively assess and provide fix for issues/solutions that could affect other regions.• Release To Production - Ensure quality knowledge transfer for the row.- Ensures that documentation for the row is kept and updated.• Capability Building - Looks out for and identifies technologies / skills needed to effectively support the row - Identifies any training needed for the row (e.g. new technology, solution).- Solution support for new PD CMF applications affecting the row owned.• Knowledge Management - Ensures that knowledge is being cascaded to different RRL to support FTS.• Have regular 1-1s with the RRLs. Provide coaching, directions, support to Regional Row Leads• Collaborates with Global Ops Lead and Shift Lead for effective and efficient delivery of the team Show less

• 

  Incuventure Partners Corporation

  Apr 2014 - Sept 2014

  Executive Assistant to CEO

  • Business Writing, Analysis and Development - Wrote business proposals for government clients (i,e, National Home Mortgage Finance Corporation and Department of Budget and Management) - Created and wrote a Risk Management Plan and Documentation Methodology Plan based On the Project Management Book of Knowledge (PMBoK) - Defined the statement of work for the four major projects of the Philippine Dealing System and Subsidiaries (PDS) - Proofread and revised white papers for clients - Involved in the creation of marketing materials for IPC Trust Banking Solutions- Actively involved in the 10M Financial Risk Management Program for NHMFC (from project Conception, presentation, up to bid posting) - Bid Manager for the FRMP program and assisted JV company to comply with government requirements.- Part of the IPC Team for the Support and Maintenance Bid of the Department of Budget and Management • Communication and Client Relations - has experience in talking to and negotiating with executives of both government and private institutions. - Attended meetings with clients and partners on behalf of President and CEO. - Able to talk to company lawyers to review and draft new and existing contracts regarding present and future projects of the company. - Updates partner companies regarding the developments of the projects. - • Executive and Administrative Level Support - Arranges and coordinates with Human Resources Department regarding executives’Availability to conduct candidate interviews. - Arranges executives’ calendar entries - Tasked to coordinate meetings with clients as well as creating calendar events. - Able to efficiently coordinate all logistical needs during client meetings and Presentations. Show less

• 

  HPE Enterprise

  Jul 2016 - May 2017

  EMEA RowLead For SAP SD SHX Row

  - Accountable for maintaining green targets for all EU/MEA SHX metrics, this includes making sure that all incident and fulfillment tickets handled by specialists are closed within business agreed SLA- Tasked to ensure that all tickets closed by specialists follow internal audit set by the company and the business.- Tasked to be the point of technical escalation for the following people for all technical questions that concern the applications that are currently experiencing issueso L1 specialistso L2 specialistso L1 leadso Leads of interface teams (e.g. PI, TFTS, EDI etc.)- Makes sure that all investigation methods have been exhausted before tickets are escalated to Third Level support (e.g. issue has been replicated, all scenarios have been checked etc.)- Provides support to duty managers on weekend for issues that concern Shipping processes.- Able to debug issues and is proficient in reading ABAP code- An expert in all the customized solution P&G uses for their shipping processes.- Point of contact of Level 3 Support, Problem management team regarding functional concerns for current issues.- Provides updates and technical information to Customer Service Managers regarding highly escalated tickets- Provides possible work arounds for critical issues that needs to be resolved.- Checks integrity of communications sent by duty managers to the Business in scenarios where there is a box performance issue/issues that prove to be show stoppers for the business.- Validates and approves all changes that are to be implemented in the boxes that might have a possible impact on the applications used by the Business.- Leads collaboration calls with the team leads of different teams as well as different Application Managers to come up with the best possible work around for issues escalated to the team.- Drafts and releases all Shipping Technical Bulletins for Business Key users- Leads monthly Key User Network calls Show less

• 

  Continental

  Dec 2017 - May 2022

  SAP Warehouse Management Consultant

  - Implement and provide operational support to the “SPIRIT” project o Convert sites from IM locations to WM managed locationso Proficient in business processes (Raw material put away, production, to Finished goods) o Support and implement customized WM SAP solutions for sites - Provide support and implementation on non-SPIRIT Continental Siteso Provide support to everyday business processes for all Asia Continental sites o Implement mini projects (e.g. program development, greenfield/brownfield projects)- Powertrain “PLAY” project o Tasked to ensure that data mapping is correct for data migration o Tasked to do configurations for new legal entity Show less

• 

  Infor

  May 2022 - now

  Sales and Supply Chain Functional Consultant (Infor M3)