Timothy Maxedon

Experience

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  Charter Communications

  Aug 2002 - Jul 2004

  High Speed Data Specialist

  Tier 2 technician, responsible for troubleshooting customers' cable modems and related internet and data accounts over the telephone, and facilitating repairs when necessary.

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  Kentucky Petroleum Marketers Association

  Aug 2004 - Sept 2010

  • Reporting to the Executive Director and Board of Directors, oversaw daily association operations, including IT Administration, supervising projects, budgeting, group health negotiations, meeting planning, grant management, and directing state legislative efforts.• Developed and implemented company IT strategy, improving reliability and efficiency.• Purchased and updated IT hardware as necessary, taking into account user needs and budget.• Implemented member involvement initiatives.• Coordinated regional annual trade shows, meetings, seminars, and member events.• Acted as a liaison between association members, the Kentucky state government legislature, and governmental agencies.• Trained staff on IT procedures, Windows OS, and Microsoft Office Suite, and provided desk-side support. Show less

  • Associate Director

    Aug 2008 - Sept 2010

  • Communication Manager

    Aug 2004 - Sept 2008
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  General Electric/Compucom

  Sept 2010 - Jun 2013

  IT Systems Administrator

  • Administer over 1000 physical and virtual servers, including remote locations globally, for GE Home and Business Solutions.• Built, deployed, and decommissioned over 100 physical and virtual servers in accordance with Change Control procedures.• Patched over 1000 servers monthly, consistently exceeding GE corporate security policy.• Worked on one of the first production Cisco Unified Computing Systems (UCS) deployed, and updated documentation on UCS configuration. • Built rapport with international IT teams.• Helper trained potential Server Team members. Show less

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  Kentucky Commonwealth Office of Technology/NTT Data

  Jun 2013 - Jun 2015

  IT Systems Engineer

  • Essential personnel for the launch of Kentucky’s implementation of an Affordable Care Act web site, the best implementation in the nation, which received praise from The Governor of Kentucky and President of the United States.• Lead Engineer for Kentucky’s Document Management System, as well as the Child Support Enforcement Electronic Case File system.• Built, deployed, and configured virtual servers to BOM specifications.• Subject-Matter Expert for VMware virtual SQL clusters.• Installed and configured Dell Blades + Chassis and configured VMware ESXi.• Regularly worked with HIPAA, PCI, and FTI secure privileged information. • Part of an “Operations” on-call rotation, 24/7 for a week at a time. Show less

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  Kramer Consulting, INC.

  Jun 2015 - Mar 2016

  Lead Project Manager

  • Managed the Project Management Team, of eight direct reports, including daily and long-term planning, coaching, training, personal growth planning, hiring, and process improvement.• Provide oversight and guidance for 50+ concurrent IT projects.• Subject-Matter Expert and primary Technician for VMware virtualization projects.• Built and executed project implementation plans, working with the sales department to meet customer budget, needs, and expectations.• Customer advocate in negotiations with 3rd party vendors and service providers. Show less

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  Bluegrass Cellular

  Mar 2016 - Mar 2021

  • Manager for the Corporate IT Systems Team, a team of six Server and Network Admins, including operations and project planning, coaching, training, personal growth initiatives, and process improvements.• Absorbed leadership of the Corporate IT Service Desk and Application Support Teams, a total of 4 additional employees reporting up to me through their Supervisor. This team provided level 1&2 IT support to users through ServiceNow tickets.• Successfully converted the corporate headquarters workforce, in 2 weeks, from entirely in-office to entirely work-from-home capable, including call center representatives, with full VoIP functionality, due to the onset of COVID-19 pandemic. • Took over HQ and retail store network administration, and segmented the Bluegrass Cellular network into 2 separate Engineering and Corporate IT networks, connected only by firewalls on each side.• Worked with cross-functional teams and external vendors to build a greenfield multi-layered, multi-site, firewall segmented, PCI compliant network. • Took over responsibility and rebuilt the Cisco VoIP phone systems, including 3rd party supporting applications, to improve performance and mitigate longstanding PCI security issues. Cutover in a single successful cut, minimizing down time for the 24/7 call centers.• Architected, built, implemented, and successfully failed over to the Disaster Recovery (DR) environment in the company’s “Bunker” alternate datacenter.• Planned, built, and live-migrated to a brand new VMware vCenter cluster, which houses the company’s entire customer-centric environment.• Worked with the Security Team to implement PCI Compliance across the company, normalize Windows patching cycles, and remediate Nessus and Alienvault security scans.• Implemented industry best practices for server operations and change control, with ongoing staff training, mentoring and oversight. Show less

  • IT Operations Manager

    Mar 2020 - Mar 2021

  • IT Systems Manager

    Aug 2017 - Mar 2020

  • Senior Systems Administrator

    Mar 2016 - Aug 2017
• 

  Verizon

  Mar 2021 - Dec 2021

  Technology Manager - Network Engineering

  • Lead my formerly Bluegrass Cellular teams through the Verizon acquisition of Bluegrass. • IT support for retail store rebranding and renovation.• Support the transfer of customer billing records from Bluegrass Billing systems into Verizon systems, while maintaining high availability and security of legacy systems.

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  Churchill Downs Incorporated

  Jan 2022 - now

  • Manager End User Compute

    Mar 2023 - now

  • Virtualization and Storage Engineer

    Jan 2022 - Mar 2023