Iman Sami

Experience

• 

  Wipro Infotech

  Jul 2009 - Oct 2010

  Web Developer

  - Write well-designed, testable, and efficient code using C#, Visual Basic and JavaScript on asp.net framework and visual studio.- Maintain website data on SQL Server DB.- Create website layout/user interfaces using standard HTML/CSS practices.- Create and maintain software documentation like Test Cases and Manuals.

• 

  Mobinil

  Oct 2010 - Nov 2012

  Siebel CRM & BI Support Engineer

  - Managing and maintaining Siebel CRM applications, ensuring system stability and performance.- Providing technical support to end-users, troubleshooting issues, and resolving incidents related to Siebel CRM and BI systems, on Informatica Tools & DAC.- Working closely with business analysts, developers, and other IT teams to ensure seamless integration and functionality of Siebel CRM and BI systems, and the new introduced components on Oracle and OLAP DB.

• 

  WeDo Technologies

  Feb 2013 - Sept 2019

  System Integration Consultant

  - Developing, customizing, configuring, integrating and testing various software systems and components, for revenue assurance and fraud management, to ensure seamless operation and data flow, using XML file formats in agile framework.- Providing technical support and troubleshooting for integration issues, on Linux operating systems and Oracle databases.- Analyzing and validating project tasks to ensure accuracy and integrity within the integrated systems, using Jira and confluence.- Working closely with cross-functional teams, including developers, business analysts, and IT staff to gather requirements, to ensure successful integration projects.- Providing aftercare and support to clients, including training and assistance with integration-related issues. Show less

• 

  _VOIS

  Sept 2019 - now

  IT Operations Technical Expert

  - Troubleshooting, diagnosing, and resolving complex technical issues related to Anti-Money Laundering (AML) and Money Transfer applications. These applications are deployed across Linux and Windows environments, leveraging Oracle and MongoDB databases.- Service requests and incidents are documented and managed by incident management platform BMC Remedy.- Implementing changes and maintaining security measures to protect sensitive data from unauthorized access, security breaches, cyber threats and any vulnerabilities, on Linux & Windows operating systems.- Providing technical support and training to users and other IT staff on application functionalities and best practices.- Creating and maintaining comprehensive documentation of system configurations, processes, and incident resolutions on confluence.- Overseeing the lifecycle of digital certificates, including renewal, revocation and technical implementation, to ensure the effective implementation and management of certificate processes via SharePoint.- Delivering data reports and extracts to various stakeholders, for different purposes such as audits, security assessments, and regulatory compliance from Oracle DB and Linux backend scripts.- Serving as the Single Point of Contact (SPOC) for directly addressing local market issues and requests. Show less