Jeff Turner

Experience

• 

  The TJX Companies, Inc.

  Dec 1998 - Dec 2007

  Develop and implement Loss Prevention initiatives in assigned Districts. Followed and enforced all company policies and procedures. Organize regular team meetings to discuss new ideas and issues if any. Perform Operational, Safety and Loss Prevention audits and ensure to implement audit recommendations. Assisted in identifying and investigating employee fraudulent activities utilizing my Zone Investigator, Exception Based Reporting (ASPECT, NaviStor), Tip-Line calls, Operational Audits and other means. Work with the District Sales Managers to implement Loss Prevention programs and shrink awareness strategies. Maintained a strong partnership with the Store Managers, their Leadership Team and store associates to achieve their Shrink goals.Investigate outside thefts (ORC, Cargo Theft), insurances (Workers Comp and General Liability Claims) and public liabilities and provide appropriate action plans.Responsible for the recruiting, hiring, training and supervision of Loss Prevention Detectives in the District. Supervised a staff of 10 to 12 hourly LP Detectives and one shared Zone Investigator. Supervised the surveillance, detection, apprehension, and processing of shoplifters and assisted as needed. Schedule training for LP Detectives as needed. Provide direction to Agents on a daily basis to complete assigned projects within deadlines. Conduct a performance evaluation of Loss Prevention Personnel and provide feedback for improvements. Assisted the Zone Investigator to identify and successfully investigate matters of internal dishonesty and conduct internal theft interviews in partnership with Human Resources and the Management Team. Show less LP Detective: General Loss Prevention duties in store to include apprehensions, associate investigations, required surveillances, safety audits and weekly Shrink and Safety Meetings with the Associates.Lead Detective: Assist District LP Manager in the scheduling of LP Detectives, onboarding and training of new LP Detectives and traveling to other locations to assist in resolving LP Issues.Associate Investigator: Required to maintain all assigned LP functions as well as assist the District Investigator in resolving internal issues. Participated in the Bridge-To-Management (BTM) course and graduated. Show less

  • District Loss Prevention Manager

    Jun 2005 - Dec 2007

  • District Investigator

    Apr 2004 - Jun 2005

  • Regional Analyst/Regional Investigator

    May 2000 - Apr 2004

  • Store LP Detective/Lead Detective/Associate Investigator

    Dec 1998 - May 2000
• 

  Specialty Sports Venture

  Aug 2008 - Oct 2012

  Multi District Manager of EHS, Risk Management & Loss Prevention

  Responsible for 5 Regions with 57 Store Locations, 3 Distribution Centers and 2 Distribution Pools in three States (California, Nevada, and Utah) where I enforced all Company guidelines, policies and core values, to inspire Associates to give optimal customer service and adhere to high levels of professionalism. Organized regular team meetings to discuss new ideas and issues. Assisted in the organization of the Winter and Summer “Kick-Off” meetings in each District and Region. Performed monthly Operational and Loss Prevention audits and ensures all audit recommendations from the previous month were addressed and corrected. Partnered with the Regional Sales Managers to implement our Loss Prevention programs and Shrink Awareness strategies. Identify and investigate employee fraudulent activities by use of Exception Based Reporting (XBR), Tip-Line calls, Operational Audits and other means. Conducted Associate interviews of dishonesty and partnered with Human Resources for a resolution. Investigated external thefts, losses, shrinks, insurances and public liabilities and provide appropriate action plans. Maintained a high awareness towards Safety, damage and Loss Prevention by conducting training seminars/programs with Store Management, Store Associates and Shop/Field Associates. Held OSHA Training courses for all Shop Associates as well as conducted random and scheduled OSHA Safety Audits.Created a Loss Prevention Training program for the Associates and for the Store Managers. Created, maintained and distributed the company’s monthly Safety Topic Program. Show less

• 

  The Home Depot

  Oct 2012 - Nov 2013

  Asset Protection Manager

  Responsible for three locations to include coaching, teaching, and training Associates to ensure the effective execution of the core AP initiatives and executing core programs and strategies relating to theft and fraud mitigation, operational excellence, Safety and environmental compliance. Created and maintained a strong partnership with Store Managers, Leadership Teams, Department Supervisors and other Store Associates to achieve goals. Review and analyze store shrink performance, identify Associate behaviors and/or operational issues through exception-based reporting (APEX) and CCTV Alerts (Verint) that may cause shrink, identify trends and make recommendations for improvement. Conducted scheduled Weekly Operations Merchandising Meetings (WOMM) with Departmental Supervisors to address Asset Protection standards within their respective departments and discuss how to strategically reduce shrink and increase sales throughout the business.Identify and successfully investigated matters of internal dishonesty and conduct internal theft investigations and interviews in partnership with Human Resources and the Management Teams. Responsible for the recruiting, hiring, training and supervision of Asset Protection Specialists (APS). Supervised a staff of 6 to 7 hourly AP Specialists. Supervised the surveillance, detection, apprehension, and processing of shoplifters and assisted as needed. Show less

• 

  HS Brands Global

  May 2014 - Dec 2018

  Regional Field Auditor II

  • Conduct Safety, Operational and EAS Compliance Audits at select Major Retail, Specialty Retail and Food franchise and company owned locations to ensure set standards are maintained at company levels. • Conduct Loss Prevention Training to groups of Associates and Managers at select locations using various methods (PowerPoint, Hand-outs, Reports, etc.). Training to include, as an example, Shoplifter/ORC Training; Inventory Preparedness; Inventory Recap; Holiday Preparedness; Associate Safety; EAS Compliance• Review CCTV Video and Exception Reports and conduct and complete an Internal Investigation on findings with recommendations for outcome.Specialties: Loss Prevention Outsourcing & TrainingCCTV ReviewException ReportingMystery and Integrity ShoppingInternal Theft and Fraud InvestigationsAwareness and Operation TrainingOrganized Retail Crime InvestigationsSafety and OSHA TrainingCrisis ManagementMulti-store Management Techniques Show less

• 

  JCPenney

  Aug 2014 - Oct 2015

  Loss Prevention Supervisor

  Enforced all Company guidelines, policies and core values. Administered and involved in the unit’s shrinkage and controlling programs, including Action Plans. Conducted Loss Prevention Monthly “Test & Check” Audit. Support Loss Prevention training and guidance for all store Associates. Supervise surveillance, criminal processing and detention related to theft as well as criminal cases. Involved in all new hire Associates training in matters related to Loss Prevention, Safety and Hazardous Materials. Conduct investigations and interviews in cooperation with Human Resources, based on Exception Reporting (XBR), Tip-Line calls or CCTV surveillance. Investigate and prevent customer and employee accidents and determine accident causes and apply appropriate preventative measures for stores and departments. Managed relationship of contract Security company as well as maintained a positive relationship with Mall Security. Maintained a solid working relationship with local Police and Fire Departments. Managed the Store Loss Prevention Budget regarding payroll, equipment, repairs, rewards and office supplies. Plan and supervise the unit’s Loss Prevention, Safety, and Emergency programs. Hired, on-boarded, trained, evaluated, recommended pay increases and developed a Team of four (4) Loss Prevention Associates. Show less

• 

  Sears Hometown and Outlet Stores, Inc.

  Oct 2015 - Dec 2016

  ORDC Loss Prevention & Safety Manager

  • Managed, reviewed, and enforced all security and health and environmental regulations throughout the Outlet Repair Distribution Center (ORDC), the attached Outlet Retail Store and two additional Outlet Retail Stores. • Maintained a high awareness towards Safety, Damage and Loss Prevention by conducting training seminars/programs with both the ORDC and the Outlet Retail Store Operations Management and Associates. • Conducted Internal investigations and interviews, both at the Distribution Center and the attached Retail store plus two additional units and initiated criminal prosecution as necessary; implemented proactive measures to combat theft and shrink through theft and shrink awareness programs for all locations.• Oversaw all Workers Comp and General Liability Claim program training for District Sales Managers and unit General Managers for the Western Region and monitored all cases for completion and correctness. Show less

• 

  JCPenney

  Jun 2017 - Dec 2017

  Asset Protection Manager

  • Administered and involved in the unit’s shrinkage and controlling programs, including Action Plans. Involved in all new hire Associates training in matters related to Loss Prevention, Safety and Hazardous Materials. • Conducted Loss Prevention Monthly Audits for the store in Sephora, Fine Jewelry and HazMat. Support Loss Prevention training and guidance for all store Associates. • Assisted in ORC activity tracking and collection of data and CCTV Surveillance. Reported potential ORC activity to ORC Investigator and developed an action plan to resolve. • Conduct investigations and interviews in cooperation with Human Resources, based on Exception Reporting (XBR), Tip-Line calls or CCTV surveillance. Investigate and prevent customer and employee accidents and determine accident causes and apply appropriate preventative measures for stores and departments. Supervise surveillance, criminal processing and detention related to theft as well as criminal cases. • Manage hiring process by recruiting and interviewing suitably qualified candidates and plan and supervise the unit’s Loss Prevention, Safety, and Emergency programs. Show less

• 

  Sears Hometown and Outlet Stores, Inc.

  Jan 2018 - Apr 2019

  • Manage hiring process by recruiting and interviewing suitably qualified candidates resulting in successfully hiring new employees and increasing productivity.• Reduced Shrink from 20% to 2.4% while increasing Sales by 15%. Increased Customer Service Scores from 2.25% to 4.5% and achieved 225% Increase in Make-A-Wish Donations vs. LY.• Raised Shrink and Awareness Audit scores from average of 32% to 95% and maintained score and shrink awareness thought the year.• Mentored 3 Associates who were promoted - 1 from ASM to Store Manager; 1 from Backroom Lead to ASM; 1 from Backroom Associate to Backroom Lead. Show less

  • Store Manager

    Jan 2018 - Apr 2019

  • Store Manager

    Jan 2018 - Apr 2019
• 

  Follett Higher Education

  Oct 2019 - Feb 2020

  Loss Prevention

  • Provided a defense against retail theft both internally and externally.• Monitored CCTV Network to eliminate loss of merchandise and reviewed for suspicious activities, incidents and unusual behaviors by both customers and employees.• Covertly monitored shoppers on the sales floor and trained employees in detecting possible shoplifters.• Detected, deterred, investigated, and resolved violations of company policies and criminal activities.• Conducted safety and shrink audits as directed both weekly and monthly by the AP Manager. Show less

• 

  Safelite

  Mar 2020 - Aug 2023

  Store Manager

  • Manage hiring process by recruiting and interviewing suitably qualified candidates resulting in successfully hiring new employees and increasing productivity.• Train new employees on the store process and procedures by conducting training and supervision on daily functions and operations leading to an informed and competent staff.• Ensured all employees were up to date on all company required training and followed new and or updated procedures.• Monitored the store for safety adherence and issues to ensure safety for both employees and customers.• Kept inventory levels correct by conducting weekly cycle counts on select items and conducting a monthly store inventory and researching discrepancies for correction.• Monthly P&L review to ensure all costs were correct and reconcile and report those found in error. Show less

• 

  Macy's

  Oct 2023 - now

  Asset Protection Manager