Melinda White

Experience

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  The Village South

  Aug 2004 - Jun 2006

  Research Assistant

  Duties included, but not limited to entering, cleaning, and maintaining program data in databasesAssisted with quarterly reports by generating data frequencies and statistics in SPSS 12.0Scored and tabulated program assessmentsBalanced, maintained, and distributed program petty cashProvided quality assurance with program client charts and data entryTyped meeting minutes, interoffice memos, and professional letters when neededFacilitated trainings and created quarterly reports Show less

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  US Gas & Electric

  Jul 2006 - Jul 2018

   Facilitate, present and train colleges and new hires on department tasks and processes Handled the administrative duties for the department Monitor phone systems  Research new markets and update the team/company on my findings Report, review, and reconcile various reports and databases  Serve as a primary and backup to assigned departmental tasks  Served as a department Lead on Rebates and Commissions Assisted Supervisors on tasks and trained team members on department processes Updated and review data daily  Received, processed, and reviewed company rebates and refunds Reviewed, maintained, and reconciled company Access databases Aided in the implantation of automating department processes Assisted with sending and compiling correspondences to customers in a timely manner  Contacted Commercial and Residential customers in the states that we were doing business and offered them a discount on their utility accounts Maintained sales objectives and quota’s Provided customer service on billing inquiries and retained current clients Aided in the company’s mission to increase sales and growth

  • Business Operations Supervisor

    Sept 2013 - Jul 2018

  • Operations Lead, Analyst, Sr. Analyst

    May 2007 - Sept 2013

  • Sales & Customer Service Specialist

    Jul 2006 - May 2007
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  Crius Energy, LLC

  Jul 2017 - Feb 2019

  As a Business Analyst, I gather requirements, document processes, review, analyze and evaluate business systems and user needs along with: Creating user stories, define scope and objectives and formulate systems to parallel overall business strategies. Construct workflow charts and diagrams; studying system capabilities; writing specification.Improve systems by studying current practices; designing modificationsRecommend controls by identifying problems; writing improved proceduresSuggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changesPrepare technical reports by collecting, analyzing and summarizing information and trendMonitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actionsContribute to team effort by accomplishing related results as neededPerform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reportsConduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues Show less Manage the Enrollments Team for the Miramar location. Aid in developing team and individual performance goals to align with the organizations mission and vision. Coach fellow teammates to excel or improve if and when needed. Delegate and monitor department and organizations key objectives and sales initiatives. Facilitate Trainings, Meetings, and Conversion Activities for the Operations Team. Supported and successfully managed integrating systems for over 50 utility markets and 250,000 customers. Show less

  • Business Analyst

    Jan 2019 - Feb 2019

  • Project Manager

    Sept 2018 - Jan 2019

  • Business Operations Manager

    Jul 2017 - Oct 2018
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  SmartBPO, LLC.

  Feb 2019 - Mar 2020

  Director Of Operations

  Manage and oversee all TX Enrollments and rejections. Reconcile and report metrics for management and partners. Experienced in posting credits, deposits and running credit checks for customers. Handle and report exceptions. Create standard operating procedures for processes. Oversee Operational team and handle after hour priority issues as well as identify inefficiencies and recommend/implement improvements while Maintaining a high level of service for contracted customer needs.

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  National Gas & Electric

  Aug 2020 - now

  Superviser of Operations