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James Stevenson

James Stevenson

Followers of James Stevenson165 followers
location of James StevensonSutton, Massachusetts, United States

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  • Timeline

  • About me

    Customer Support Manager at EMC

  • Education

    • Sutton high school

      1980 - 1984

    • Saint Michael's College

      1984 - 1988
      Bachelor's degree Business Administration and Management, General

  • Experience

    • EMC

      May 1998 - Apr 2012

      • Customer Service Supervisor

        Jun 2005 - Apr 2012

      • CST Service Represenative

        May 1998 - Jun 2005

    • Dell EMC

      Apr 2020 - now
      Senior Manager Customer Support

      Direct strategic business work plan goals and execute multiple project functions to facilitate seamless operations in fast-paced, 120-person, 24/7 global call center environment for international leader in developing, delivering and supporting information technology (IT) equipment, products and cloud infrastructure technologies, solutions and services for customers in multiple industries: global money center banks, leading financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions and public-sector agencies Show less

  • Licenses & Certifications

    • Service Strategies Certified Support Manager