Ahmed Aly

Ahmed Aly

Customer care reprsitative

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  • Timeline

  • About me

    customer care at Vodafone Egypt

  • Education

    • Modern Academy - Maady

      2006 - 2014
      Engineering Comuncation engineering
  • Experience

    • Vodafone

      Jan 2014 - Jan 2015
      Customer care reprsitative

      handle customer complaints, process orders, and provide information about an organization’s products and services.

    • I & R Egypt

      Apr 2016 - Jan 2017
      Light current engineer

      Design &install of security and Low current systems (Access Control, CCTV, intruder Alarm, Fire Alarm …etc.)Interface with customers and perform analysis of business challenges, designs and accomplishes product presentationsCollaborate with project teams to have a successful implementation of the project with minimum cost.Collaborate with project managers to develop detailed project plans and work breakdown for large projectsWrite the proposal / Statement of Work for the customerVerifying & confirming BOQ, Prelims & other expenses in advance to avoid unwarranted / unaccounted costsPresent the designs and work flow processes in collaboration with the customer to gain commitment to the engagement - collaborate with the suppliers and take best delivery periods.Remain updated with relevant technology developments through ongoing personal development. عرض أقل

  • Licenses & Certifications

    • طلاقة دوولينجو في الإنجليزية: متوسط (تقديرية)

      Duolingo
      Apr 2016
      View certificate certificate