Ronelson Oliveira

Experience

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  Franco Buildings

  Jul 2013 - Jul 2014

  Material Handler / Building Supplies

  • Loaded and unloaded materials into or from pallets, trays, racks or delivery vehicles by hand.• Moved freight, stock, or other materials to and from storage or other designated areas.• Maintained inventory of shipping materials and supplies.• Read work order, shipping order, or requisitions to determine items to be moved, gathered or distributed.• Ensured all incoming delivery matches the company purchase order.• Collaborated with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products.• wrapped and packaged products and materials appropriately, and placed them on delivery trucks.• Acknowledged and assisted customers as required.• Responded to incoming calls, e-mails and team requests in a timely and professional manner. Show less

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  Civil Registry Office

  Aug 2014 - Jan 2023

  Civil Registry Assistant/ Customer Service

  • Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Managed calendars, electronic and paper-based client files; answer electronic inquiries. • Had meaningful conversations to 40+ customers in a daily basis, understand their needs and friendly offer professional services. • Resolved customers’ concerns and answer customers’ questions.• Maintained a positive, empathetic, and professional attitude toward customers at all times.• Trained other workers on usage of computer systems and office duties.• Collaborated for 25% increase in operational efficiency.• Entered data into database software and maintain a 100% safety record since first day of employment.• Established office procedures and routines; schedule appointments; handle dynamic timelines and prioritize multiple deadlines • Ordered office supplies and maintained inventory. • Typed and proofread correspondence, memos, letters and prepare documents including spreadsheets and reports.• Processed orders, forms, applications, and requests.• Assisted and handled public inquiries on civil registry documents such as birth certificates, marriage contracts and other important documents. Show less

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  Henrique Buildings

  Jan 2018 - Jan 2022

  Operational Assistant /Material Handler

  Responsible for performing the tasks involved in the shipping, receiving, storing and distribution of contractor products, materials, parts, supplies and equipment.• Loaded and unloaded materials into or from pallets, trays, racks or delivery vehicles by hand.• Moved freight, stock, or other materials to and from storage or other designated areas.• Maintained inventory of shipping materials and supplies.• Read work order, shipping order, or requisitions to determine items to be moved, gathered or distributed.• Ensured all incoming delivery matches the company purchase order.• Collaborated with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products.• wrapped and packaged products and materials appropriately, and placed them on delivery trucks.• Acknowledged and assisted customers as required.• Responded to incoming calls, e-mails and team requests in a timely and professional manner. Show less

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  Kent Building Supplies

  May 2023 - now

  Material Handler

  • Replenishments/letdowns• Move materials in timely, accurate and damage-free manner.• Select products using voice/head set• Drive machines (e.g. Reach Truck, Center Rider) while following safety procedures.• Build safe pallets.• Work in accordance with the warehouse safety rules.