Violet Oroh

Experience

• 

  Dept of Production Technology/Engineering, Nnamdi Azikiwe University

  Jan 2005 - May 2006

  Production Assistant (Internship)

  • Production of Soaps / detergents• Production of Cosmetics• Extraction of essential oil from plant • Extraction of oil from plant seed(castor seed)• Documentation of Extraction Analysis.• Water Analysis

• 

  Daprinox Co Limited

  Jun 2007 - Jan 2008

  Business Development/Project Personnel

  • Marketing of company software(question mark) to higher institutions in Nigeria• Active participation in business partner activities and meetings.• Assisting IT Technicians in installation and management of software.• Coordination of recruitment/Staffing activities.• Continuous design improvements and conducting status meetings and customer reviews.• Training and career development plan for employees (engineers).• Providing administrative support to IT Technicians in networking Etisalat Call Centers• Identifying opportunities, developing relationships, and securing profitable work for the firm.• Gathering informative, facts and statistics about customer trends and preferences • Preparation and implementation of monthly sales and marketing plans • Development and coordination of weekly Marketing Communications Show less

• 

  TestFlex Nig Limited, ICT Consultant

  Jan 2008 - Jan 2009

  Project Manager

  • Single point of contact for all communications between the customer and Company • Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.• Provided primary customer support to internal and external customers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Developed and initiated projects, managed costs, and monitored performance.• Maintained tactical control of project budgets and timelines to keep teams on task and increased sales 10%• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.• Reported on status for each project to appropriate stakeholders.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.• Supported Technical Team with proactive correspondence management, document coordination and customer relations.• Managing staff to ensure that all project milestones are achieved within the agreed timeframes.• Holding weekly internal and external meetings on progress.• Managing project funding and resources, negotiating project changes, and adjusting resources.• Office Administration and assistance to Managing Director. Show less

• 

  Swift Network

  Nov 2014 - Jul 2017

  • Managed sales cycle to enhance business development and maintain sustainability and customer satisfaction.• Improved sales processes to streamline customer acquisition and onboarding strategies.• Supervised sales team of 5 people, stepping in to support colleagues and deliver smooth sales processes for clients.• Produced contracts, reports, letters, and proposals for clients.• Held weekly meetings with Customers Fulfillment/Support team to identify techniques to overcome sales obstacles.• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.• Oversaw sales forecasting, goal setting and performance reporting for all accounts.• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations. Show less • Proactively pursue sales leads and identify new client, prepare and deliver effective sales presentations to prospective customers and complement existing relationships. • Managed sales cycle to enhance business development and maintain sustainability and customer satisfaction.• Prepared contracts, reports, letters, and proposals for clients.• Held weekly meetings with Customers Fulfillment/Support team to identify techniques to overcome sales obstacles.• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.• Oversaw sales forecasting, goal setting and performance reporting for all accounts.• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.• Managed portfolio of 25 accounts totaling $350k in sales.• Resolved conflicts and negotiated mutually beneficial agreements between parties.• Exceeded goals through effective task prioritization and great work ethic.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Increased customer satisfaction by resolving solution issues. Show less

  • Head Enterprise Sales: Financial Institutions and Education

    Apr 2016 - Jul 2017

  • Enterprise Key Account Manager

    Nov 2014 - Mar 2016
• 

  Resourcery Plc

  Sept 2017 - Sept 2021

  • Successfully managed high-profile accounts exceeding $500k in value, ensuring client satisfaction and retention.• Prepared comprehensive client budgets through meticulous review of billing data and effective management of monthly invoices.• Collaborated closely with Solution Managers to align company goals with individual client needs, ensuring a strategic approach to account management.• Implemented strategic planning to penetrate key accounts, resulting in increased market share and revenue growth.• Effectively managed 25 accounts concurrently, demonstrating multitasking abilities and contributing to company revenue growth.• Maintained responsibility for sales, contracts, negotiations, and reporting for accounts exceeding $200k in value.• Worked independently with minimal supervision, showcasing self-motivation and initiative.• Collaborated with Solution Managers to determine company goals and translate goals to individual client’s needs.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.• Leveraged strategic planning to penetrate key accounts.• Improved account management by predicting potential competitive threats and outlining proactive solutions.• Liaised between internal and external stakeholders, clients, and various external vendors to develop and implement client solutions.• Worked independently with minimal supervision.• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.• Prospected to increase sales lead pipeline and converted leads into new customers.• Supervised work of contracted employees to keep on task for timely completion Show less • Spearheaded the sales cycle at Swift Networks Ltd, focusing on the Financial Services Industry (FSI) and Education sectors to drive business development and ensure sustained customer satisfaction.• Implemented strategic improvements to sales processes, enhancing customer acquisition and onboarding strategies to streamline operations and maximize efficiency.• Supervised a dedicated sales team of professionals, actively supporting colleagues to ensure seamless sales processes for clients and fostering a collaborative work environment.• Generated essential business documents, including contracts, reports, letters, and proposals for clients, facilitating clear and effective communication throughout the sales and service processes.• Conducted weekly meetings with the customer fulfillment/Support team, identifying and implementing techniques to overcome sales obstacles and proactively addressing customer needs.• Managed a portfolio of 25 accounts, totaling $350k in sales, overseeing sales forecasting, goal setting, and performance reporting for all accounts. Successfully resolved conflicts, negotiated agreements, and exceeded goals through effective task prioritization and a strong work ethic. Show less

  • Senior Account Manager

    Oct 2018 - Sept 2021

  • Key Account Manager : Financial Institutions

    Sept 2017 - Jun 2020
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  Avetium Consult Ltd

  Jan 2022 - now

  Key Account Manager