Ana Manoel

Experience

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  SITTA GRÁFICA

  May 2007 - Nov 2007

  Sitta Gráfica e Editora
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  Motorola Mobility (a Lenovo Company)

  Nov 2009 - May 2010

  Production Operator/Analyser
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  Various Companies

  Feb 2011 - Oct 2012

  General Operative

  Andrews Lane Theatre / Ariel House, Dublin, Ireland

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  WhatClinic.com

  Oct 2012 - Mar 2018

  ▶️ Demonstrated exceptional communication skills while collaborating with internal teams and external vendors.▶️ Managed personnel across multiple locations including Dublin, Manila, and Cape Town; monitored and maintained production levels and content quality for both in-house content team and outsourced team in Manila, including workflow management and project coordination.▶️ Oversaw data updates for SEO optimization and ensured accurate information for patients and clinics.▶️ Generated and updated production reports, and actively participated in collaborative efforts for process improvements.▶️ Provided constructive feedback and support to team members, addressed issues promptly, and adapted workflow changes as needed.▶️ Maintained consistency in activity logs and leveraged tools such as Website Watcher to ensure data accuracy.▶️ Developed training materials and guidelines for the outsourced team in Manila, emphasising the company's standards for precision and attention to detail.▶️ Engaged with clinics and patients through phone and email to uphold high standards of data quality and assist patients in finding suitable clinics and booking appointments.▶️ Conducted daily quality assessments, organised weekly team meetings, and provided assistance and training to uphold expected standards of quality, performance, and satisfaction. Show less Contractual Title: Project Leader for Data Entry▶️ Maintained integrity and accuracy of the company's extensive database in compliance with Data Protection guidelines by regularly updating and adding information.▶️ Transferred information from clinic websites to the company database, ensuring precision and timeliness, particularly in support of website localization efforts for South American markets (.br; .mx).▶️ Assisted the Director of Communications by providing support in various tasks such as generating blog content, managing PR initiatives, conducting research, and overseeing social media activities.▶️ Monitored changes on customers' websites, ensuring the accuracy of listings, and maintaining technical guidelines and manuals. ▶️ Managed translation and review tasks for communication materials in html/aspx files and administering social media platforms, particularly Facebook. Show less

  • Content Team Lead

    Oct 2014 - Mar 2018

  • Data Entry Supervisor

    Oct 2012 - Oct 2014
• 

  Accenture

  Apr 2018 - Nov 2023

  Contractual Title: Project Manager - DevOps▶️Collaborated closely with Project Managers across Austin, Dublin, and Kuala Lumpur on the implementation of new experiments, workflows, and updates to existing processes. ▶️ Provided support to the site lead in establishing the vision, direction, and execution of all pivotal deliverables for the site.▶️ Play a crucial role in overseeing project timelines, assessing project designs, establishing milestones, and delegating tasks to team members. ▶️ Ensure the realisation of seamless integration between development and operations teams.▶️ Drive departmental SLAs and KPIs; consistently ensuring service excellence and addressing need areas. Show less Contractual Title: Project Manager - Trust & Safety▶️ Closely collaborated with Global, EMEA, and APAC Project Managers to oversee the implementation of new experiments, workflows, and updates to existing processes.▶️ Led process improvement projects from initiation to implementation; enhancing operational efficiency.▶️ Liaised with various stakeholders to investigate and identify process pain points and spearhead optimised approaches. ▶️ Documented existing workflows and experiments to streamline processes and highlight gaps between current and future states.▶️ Monitored the performance of new workflows to ensure alignment with client expectations.▶️ Coordinated compliance efforts within the project to ensure adherence to regulations, client requirements, and company policies.▶️ Collaborated closely with the Policy, Quality, and Training Team to address any training needs and updates related to workflows, policy changes, and quality standards.▶️ Proposed mitigations for concerns such as timeline constraints, capacity adjustments, volume fluctuations, and resource requirements. Show less

  • Project Manager

    May 2021 - Nov 2023

  • Project Management Lead

    Apr 2018 - May 2021
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  Re-turn

  Oct 2024 - now

  RPO & Communities Administrator