Emily J. Hamill

Experience

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  Nordstrom

  Mar 2005 - Jun 2006

  Sales Associate

  -Sales & Product Consultation- Cosmetics, Philosophy-Sales Associate - Women's Apparel, TBD

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  Xenii, LLC

  Sept 2006 - Jul 2007

  Special Events Coordinator

  Oversaw & managed the planning and execution of weekly events for high-profile members & guests. Produced event designs and created sophisticated décor for high-end community events. Managed and educated potential clients about membership values as Membership Director; made certain current members maintained good standing on a weekly basis.•Leveraged key industry contacts/vendors to better facilitate event execution and manage budget expenditure.•Maintained elite level of hospitality and concierge services for high-profile club members; engaged and retainednew and existing members. Show less

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  On Board Experiential

  Aug 2007 - Nov 2009

  Account/Production Manager
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  Willamalane Park and Recreation District

  Mar 2010 - Sept 2011

  Theater Director - Richard E. Wildish Theater

  Coordinate fundraiser Gala, and special events. Manage all rental reservations, as well as scheduling records, contracts, billing, and payments. Communicate reservation requests and scheduling information to client, Technical Director, and facility maintenance. Update theater website and social media sites on weekly basis. Prepare billings and manage balances and bank deposits. Handle opening and closing responsibilities. Serve as clients’ point of contact throughout entire rental process. Respond to email and phone requests within 24 hours. Act as on-site liaison for Academy of Arts and Academics School daily theater use. •Perform facility tours and create timelines to assist clients in grasping details of their event. •Assist with catering set-up and coordinate external vendor services as requested by client.•Utilize computerized registration software to produce program/facility reports and statistics; distribute items to appropriate staff and present to board members.•Develop and continuously revise contracts and program procedures.•Create monthly board meeting agenda and board reports. Record meeting minutes and submit reports to all 14 members after concluding each meeting.•Assist with creation of theater’s promotional video for marketing use. Show less

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  SMG | Worldwide Entertainment & Convention Venue Management

  Jan 2012 - Mar 2014

  Promoted to Event Manager after ten months as Event Coordinator. Trusted with additional accounts that included higher caliber accounts/events in new role. Responsible for planning, staffing and managing the logistics of events throughout the Reliant Park Property which includes: Reliant Arena, Reliant Stadium, Reliant Center and Reliant Park. •Assigned new Clients with some of Reliant Park’s top accounts/events including Feld Entertainment – Disney on Ice & Disney Live, VEE Corporation – Sesame Street Live, Van’s Warped Tour, LSSE - Mexico vs. Nigeria Futbol, NCA & Cheer America National Cheerleading Competitions, Houston Heart Walk, and Houston Texans Draft Party. •Develop and Control Event Budgets. Prepared event financial estimates for clients and completing financial settlements post event. Estimates and budgets included catering, security, police, parking, staffing, and rentals. •Built and maintained relationships with both new and recurring clients. Point of contact between client and Reliant Park facility departments by creating and distributing detailed event documents and floor plans.•Oversee all production, set-up, event staff, security and event-related contract services. From internal vendors to third party vendors all communication was channeled through me and then onto the client. •Created schedules and location assignments for all event and security staff. Delegated assignments and reviewed performance and results in post event process.•Managed the event settlement process from proposal process through post-event for a range of 20-30 events simultaneously. Detailed out client expenses and billing throughout rental and staffing orders. Show less Promoted to Event Coordinator after five months as the Administrative Assistant to the Event Services Department and Director. Coordinated the on-property event process from booking through post event. •Prepared cost estimates to ensure clients are aware and staying on track with their expenses during the advancing process. Cost estimates and budgets ranging from 20K-200K.•Coordinated scheduling and set-up with catering, security, staff, rentals, and parking to provide the most seamless event experience for the client and guests.•Encourages, sets-up, and conducts site visits to allow clients to feel more comfortable with property and upcoming event.•Provided direction to client to understand property rules, regulations, parking and all operational procedures.•Handled patrons with respect and understanding and stays composed when handling difficult situations.•Kept records of notes, and emails clients with recaps to ensure documentation of changes and edits.•Involved and hands-on during every moment of the events in order to discover issues that can be resolved before the client needs to address the issue.•Logged detailed notes throughout event in order to compile extensive post event notes.•Coordinated upwards of 10-15 events simultaneously, multitasking to keep each client and event organized. •Works with CAD program to create floor plans for client use within facility.•Constantly seeking to learn from peers to ultimately provide the best service possible to internal departments, outside vendors, and clients. Show less Serves as assistant to Director and Event Services team comprised of five Event Managers by providing day to day office operations, and administrative support. Streamlines all inner and outer office processes to increase efficiency and improve the department’s service. Highly organized and conscientious and adapts quickly to new and evolving environments. Upholds high expectations of self and others. Strives for quality and maintains ownership of projects. •Ensure office is organized and stocked with necessary tools for functionality.•Prepares weekly production meeting agendas and power point presentation outlines for Event Services team. •Orders, organizes, and distributes entry wristbands for all necessary events. Reconciles wristband use for future events. •Creates electronic purchase orders for department rentals and outside vendor orders by utilizing File Maker Pro applications. •Prepares event staff invoices for billing and settlement.•Creates and maintains monthly events calendar for cross department & outside company use.•Perform filing, document preparation and maintains outlook calendar for department Director. Show less

  • Event Manager

    Jan 2013 - Mar 2014

  • Event Coordinator

    Apr 2012 - Jan 2013

  • Event Services Assistant

    Jan 2012 - Apr 2012
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  SME Entertainment Group, A Live Nation Company

  Sept 2014 - now

  • Senior Director, Events & Production

    Jan 2020 - now

  • Senior Event Manager

    Sept 2014 - Jan 2020