Satish Ramaswamy

Experience

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  Citibank

  Nov 1998 - Apr 2000

  Consultant System Engineer

  Served in a team of 11 to provide 24x7 support for critical banking systems of multiple UNIX flavors located across geographies. Maintained system and host security

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  Sify

  Apr 2000 - Apr 2001

  Network Engineer

  Responsible for single-handed management of UNIX, Backup, Host Security & Email within SIFY and Safescrypt (a business partner of Verisign)

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  AstraZeneca Pharmaceuticals

  May 2001 - Apr 2002

  Consultant

  Responsible for shared system administration duties on UNIX & Storage in a team of 5 and write scripts for automating daily admin tasks.

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  Vishay

  Jun 2002 - May 2003

  Consultant

  Responsible for managing entire Unix & Storage setup in a team of 2. Shared responsibilities include defining policies for installation, system documentation, capacity planning, storage allocation and UNIX security risk analysis.

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  GlaxoSmithKline

  Jul 2003 - Jan 2004

  Consultant

  Responsible for consulting with project managers to understand requirements and provide expert consulting for the purchase of hardware & software. Responsible for installation, securing and documentation of the system.

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  Dunnhumby

  May 2004 - Feb 2006

  Consultant

  Responsible for single-handed ownership of entire UNIX & Storage platforms including sizing, capacity planning, Disaster Recovery & Backup running mission-critical applications

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  Altisource Portfolio Solutions SA

  May 2006 - Jul 2011

  • Led a highly-skilled team that managed Server (Unix & Wintel) infrastructure, Storage, Citrix, Monitoring, various ‘Off the Shelf’ products, end-user and MS Exchange support in a 24x7 setup. Responsible for the team’s career planning, mentorship, retention and recruitment of FTE & contractors• Chaired Change Board meetings for assessing risk & impact of production changes. Revamped the approval process to engage key stakeholders for accountability and decision-making. Established blame-free feedback mechanisms and communicated metrics to stakeholders• Performed Proof of Concept for multiple virtualization technologies, compared the functionalities using 'multicriteria decision analysis' and created a business case for procurement and implementation• Led implementation of 6 Million dollar Data Centre consolidation project from 4 DCs to a single Co-Lo facility. Estimated, procured and deployed 600 Dell/Sun servers in a multi-fabric SAN environment. Ensured 100% people availability at various locations by prioritizing technical tasks throughout the migration Show less (Altisource was spun-off from Ocwen Financial Solutions.)• Managed a global team supporting Servers, Storage, end-user administration and Microsoft Exchange. Built a strong storage team from ground up. Led various IT projects as Project Manager working with cross-functional teams• Optimized resource allocation & lowered cost by virtualization, consolidation and Tech Refresh of servers & storage• Improved Windows & UNIX server security for all new servers installs per SAS70 & SOX standards. Devised procedures to keep the number of vulnerabilities low and getting them fixed within stipulated timelines• Segregated resources, network, licenses & applications during demerger of Ocwen & Altisource.• Uplifted capacity of IT components to accommodate new businesses in loan servicing. Post-acquisition, integrated Nationwide Credit Inc’s (NCI) Novell infrastructure into Ocwen. Reduced risk of failures for legacy ‘Payment Processing Centre’, running on outdated hardware, through virtualization Show less

  • Senior Manager - Server Management (Technology Services)

    Jan 2010 - Jul 2011

  • Manager - Server & Storage (Tech Services)

    May 2006 - Dec 2009
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  Tesco HSC

  Jul 2011 - Jun 2015

  Head of Engineering & Technology

  • Headed a large team that was accountable for projects, service transitions & service delivery of mission-critical IT domains including compute, storage, cloud, middleware, automation, end-user & security for Tesco's retail (in 13 countries), Tesco.Com & Tesco bank. • Built automation Team to automate various infra delivery components using System Center Orchestrator• Designated as Chief Coordinator for 2014 X-Mas planning to cater to peak trading season for IT readiness through proper governance, capacity planning & management, capability checks, risk mitigation & logistics • Stabilized Central & Eastern Europe (CEE) services through multiple process improvements & service improvements stabilizing platform services. Built credibility with stakeholders by consistently meeting SLA, successful change implementations and establishing a culture of open communication• Provided technical leadership for various service transitions and IT projects from conception through implementation. Built a proficient storage team that transitioned support from Group Countries (CEE & Asia) to Bangalore• Reorganized team structure for wider span of control and converged subgroups to achieve efficient service delivery & improved customer focus. Enhanced support coverage for entire Infrastructure Teams from weekday 9 hours to 24x5 onsite support.• Implemented agile Kanban model for IT projects that delivered efficiencies from 16 days to 1 day for standard projects by eliminating wait time• Built framework for 'Risks & Issues' management, initiated SIPs to mitigate them in timely manner and established governance for tracking Show less

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  Visa

  Jun 2015 - Jul 2016

  Director - Infrastructure Architecture and Engineering

  • Drove Visa's automation agenda by heading a high-performance DevOps team responsible for Software Defined Infrastructure initiatives on IaaS / PaaS Cloud & non-Cloud platforms• Launched a self-service automated “single-stop-shop” portal to request resources (virtual servers or containers), decommission project environments and uplift capacity for existing environments• Built Cloud Gateway, an API abstraction layer, for various Anything-as-a-Service XaaS (Container as a Service, Load-Balancer as a Service, Approval as a Service, Decommissioning as a Service etc.)• Worked collaboratively with leaders from Product Development team and wider Operations & Infrastructure (O&I) team to ensure that automated solutions meet their business needs of saving effort & time, they are easy to use and provide agreed quality of service. Developed CI/CD pipeline by enabling fast product iterations through standardized feedback to improve developer productivity • Delivered efficiencies in configuration time from 14 days to 30 automated minutes through automation and reduced fault-rate from 42% to 6% with improved provisioning time• Ensured that the team is motivated and had optimistic perception of O&I strategy and team members understood how each automation effort contributed to the big picture Show less

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  Pi Astra Consulting & Technology Solutions

  Oct 2016 - now

  Founder & CEO

  Founded PACTS that offers technical consultancy & solutions to startups and medium firms in cloud, automation & IT Infrastructure with the goal of providing a coherent technical strategy and leadership to lead complex changes using DevOps/SRE methodologies.• Onboarded ISGN Corporation as the first client where I led the global IT infrastructure and Infosec teams as VP IT Infra & InfoSec. Continued the engagement for ~2 years to establish a strong engineering team applying SRE & DevOps practices. Hired a qualified leader as my successor to take things forward• Led the DC migration project at ISGN from planning through execution from Rocky Hill to a co-lo facility in Commack, NY as part of business divestiture• Consulted as CTO at SKaaS.guru owning the product development of their flagship learning & assessment SaaS product• Established a Robotics & IoT Training centre in Bangalore East. Set up a training center from scratch offering multi-level Robotics courses ranging from electronics, engineering drawing, embedded C programming and IoT Python programming.80+ students completed courses in Robotics & IoT since establishment. Students launched several innovative prototypes having a variety of applications e.g. garbage segregation, rover, gaming etc. Show less

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  ISGN Corporation - Leading Edge Mortgage and Loan Technology

  Mar 2017 - May 2019

  Vice President, Head of IT Infrastructure and Information Security

  • Accountable for ISGN's global IT Infra & Infosec teams and responsible for architecture, engineering & 24x7 operations to deliver 99.9% SLO• Responsible for improving availability of services through automated APM & Infrastructure monitoring, performance testing & proactively building resilience. Created a culture of automation & continuous improvement through systematic employment of SRE principles• Responsibile for technology risk management, data protection and security of ISGN's IT assets. Governed IT policies & procedures and implemented measures to improve ISGN's security posture to protect intellectual property & customer data. Collaborated with leaders from product engineering on timely resolution of code-related security vulnerabilities• Identified and addressed security gaps in servers & network through diligent reviews and implemented various continuous improvement plans such as DLP, Encryption, HIDS etc.• Established structure & metrics to enhance information security and process compliance. Conducted process & security reviews including 3rd party SSAE audits & VA/PT audits without adverse qualifications in the report• Financial accountability & cost-control of IT Capex & Opex budget, forecasting, monitoring & tracking expenses. Responsible for IT contracts & procurement of hardware assets, software & services. Participated in vendor contract negotiations, cost estimations & optimal pricing• Delivered cost saving through strategic IT footprint reduction, server & license consolidation etc.• Implemented Disaster Recovery and Business Continuity Plans and executed comprehensive DR rehearsals for each business application to safeguard ISGN's business Show less