Lee Jackson

Experience

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  Wm Morrison Supermarkets Plc

  Aug 2006 - Nov 2013

  Sales Assistant

  Part time position during College & University studies.- Team led evening shifts, ensuring departmental tasks were completed ready to handover- Trained new employees to ensure all department processes & procedures were followed- Managed all aspects of stock, including ordering, shelf replenishing, stock taking & storage- Provided excellent customer service, assisting customers with product purchases.

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  Sheffield Hallam University

  Sept 2010 - Aug 2011

  Finance Communications Assistant

  Project orientated position, with the main aim to recreate the Finance Directorate Intranet to increase user capability & become more user friendly.- Liaised with stakeholders to identify & document project requirements to redesign the Intranet- Designed & pitched multiple Intranet designs to the stakeholders- Created the Intranet from scratch using SharePoint Designer- Produced high quality images for the Intranet using Adobe Photoshop & Illustrator- Edited & wrote website content, documentation, video guides & electrical forms to assist users- Solved SharePoint Designer coding issues. Show less

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  Jigsaw24

  Jun 2013 - Sept 2014

  Technical Support Officer

  Responsible for B2B & B2C First Line Support for all products & services.- Delivered technical support for a wide range of products, including Apple products, software,recording production equipment, monitors, networks, servers & printers- Provided excelling customer service to customers with differing technical backgrounds- Followed company guidelines & warranty procedures to manage customer expectations for returns- Offered expertise in IT demands for industries such as Education & Creative Design- Established relationships with technology & component vendors- Researched available technology & learnt about innovative solutions & new releases- Used Salesforce to manage customer tickets efficiently in line with SLAs & KPIs. Show less

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  Counter Solutions

  Nov 2014 - Jan 2019

  Responsible for the Quality Assurance of all software produced in-house for a wide range of devices,mobile apps & back-office applications used by clients & customers.- Quality assured all software produced from a range of programming languages including C++, C#.NET Core, REST API, MS SQL, React, Angular, MVC ASP.NET Core, React Native & Java- Methodically created & maintained comprehensive test cases for all product’s, ensuringfunctionality was exhaustively tested & met client requirements Executed test cases, recorded results, escalated defects & suggestions to the Dev team- Preserved the staging environment, SQL databases & test data to closely match the productionenvironment while improving testing efficiency- Collaborated within the Research & Development team to plan, prioritise & design new softwaredevelopments in line with the SDLC using an Agile methodology approach- Managed & organised Quality Assurance resource, based on priorities & workloads- Produced sign off documentation, summarising test results, hardware & features tested, testinglimitations, resolved issues & software defects found- Assisted the Support teams with investigating & resolving software issues- Created & maintained all software supporting documentation & video guides. Show less Responsible for B2B & B2C First Line Support for all products & services.- Delivered technical support for a wide range of products, including Apple products, software,recording production equipment, monitors, networks, servers & printers- Provided excelling customer service to customers with differing technical backgrounds- Followed company guidelines & warranty procedures to manage customer expectations for returns- Offered expertise in IT demands for industries such as Education & Creative Design- Established relationships with technology & component vendors- Researched available technology & learnt about innovative solutions & new releases- Used Salesforce to manage customer tickets efficiently in line with SLAs & KPIs. Show less

  • Quality Assurance & Product Marketing Manager

    Apr 2017 - Jan 2019

  • Technical Product Specialist

    Nov 2014 - Mar 2017
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  Counter Solutions

  Mar 2019 - Dec 2022

  Systems Director

  Company Director, responsible for overlooking the Development & Project teams, as well as spearheading the implementation & development of the company’s product portfolio as a Product Manager. The productportfolio consists of a wide range of devices, mobile apps & back-office apps used by clients & customers.- Liaison for business, sales & IT teams to refine products & incorporate features for market demands- Work with IT & product leadership to drive & manage the solution development process & ensurethe product team understands the direction & vision- Create & maintain the products vision, roadmap & backlog of work through the products life cycle,in line with the business strategy using Jira & Confluence- Translate features into user stories within the team’s backlog while managing, ranking & prioritisingthe backlog to reflect stakeholder requirements- Own the planning, scheduling, goal setting & completion of sprints using an agileapproach, as well as leading the Dev team with daily scrums, sprint reviews, retrospectives, releaseplanning & show & tell ceremonies to the rest of the business- Lead on annual internal projects to ensure compliance with PCI DSS & ISO 9001, 14001 & 27001- Overlook the Projects team to ensure SLAs & KPIs are continually hit for new project installations- Assist the company with recruitment by producing job specifications, screening candidates,producing online tests & conducting interviews- Produce documentation for product specifications, user guides & maintaining the knowledge base. Show less

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  Peppermint Technology

  Jan 2023 - now

  Product Manager

  Product Manager at Peppermint Technology, managing Case and Matter Management, Conflict of Interest and Digital Mailroom products.- Establish and execution of GTM strategies including pricing, positioning and product marketing- Understand customer and market requirements to help define and champion a prioritised product roadmap at both strategic and functional levels- Ensure that development resources are focused on delivering solutions that will provide the best return for Peppermint and our customers- Working directly with our customers combined with market, regulatory and technology research determined by a business case led approach to ensure it is in line with overall product strategy and sustainable business growth- Champion usability and user experience in the design process so that our product is simple and intuitive for our end-users- Elicitation and elaboration of Epics, features and user stories to ensure customer and market requirements and context are clearly understood by the development team- Keep the wider business regularly informed of ongoing and upcoming product activity- Ensure that our customers are informed and collaborated with through continual engagements in relation to the product and enhancements- Be the product and market subject matter expert; ensure product and sector knowledge is kept current via ongoing research- Participate in management of product release and rollout processes- Where necessary, participation in pre-sales and post-sales activities- Work within our defined Product Management Process and champion product best practice, identifying and implementing changes where needed to ensure we are delivering maximum valueto our stakeholders and customers- Actively seek out and collaborate with other product managers to drive resource efficiency and discover any cross-pollination opportunities for maximum value with minimum cost. Show less