Mark Litvinov

Experience

• 

  Euro-Center

  Aug 2013 - Dec 2015

  International Assistance Co-ordinator

  Provided medical assistance to insurance company clients, assisted to solve health issues & arrange payments to medical facilities, actively engaged with insurance companies, led the team in terms of number of solved cases Drove process standardization, performed audit of created cases in terms of quality & data accuracy, supervised & trained other colleagues

• 

  Honeywell

  Dec 2015 - now

  Managed the disputes and customer master teams in Honeywell, Industrial Automation businessLed the dispute resolution process and standardized the approach across all regionsAchieved significant reduction in dispute values throughout year 2024 along with dispute case numbers improvementReduced dispute resolution cycle time and dispute case agingAchieved bad debt reduction through proactive management of aged debts in disputes Standardized the approach and built robust MOS for customer master team through aligning priorities of two parts of the business that operated separately in early 2024 Show less

  • Senior Manager Customer Support

    May 2024 - now

  • Transformation lead & operational excellence

    Aug 2023 - May 2024

  • Credit Manager

    Apr 2021 - Aug 2023

  • Credit Team Lead

    Aug 2017 - Apr 2021

  • Senior Credit Controller

    May 2017 - Aug 2017

  • Credit Controller

    Dec 2015 - May 2017