Amber Billenstein

Experience

• 

  Sodexo

  Aug 2018 - Nov 2018

  Club Attendant

  Worked in the private American Airlines lounges in Phoenix Sky Harbor International Airport. Duties included bussing tables and sitting areas, preparing food in the buffet and on the menu, tidying/sweeping the lounge, washing dishes, closing lounges at night, and stocking food, utensils, condiments, and any other miscellaneous items passengers used while in the private lounge.

• 

  Starbucks

  Jul 2019 - Dec 2019

  Trained seven new baristas on dozens of drink recipes, different methods of coffee-making, how to work Starbucks' POS, how to maintain a premium food service role, and how to create meaningful customer connections within Starbucks' standards during the course of being a trainer. Provided exceptional customer service with knowledge of making coffee and other beverages, foodservice safety and proper cleanliness for an efficient operating environment, and taking orders on a POS. Responsibilities included supervising a store, leading a team, following schedules, maintaining inventory, and handling daily store counts of substantial currency. Acted as assistant store manager during the general manager’s three-week absence.

  • Barista Trainer

    Apr 2018 - Dec 2019

  • Barista

    Apr 2016 - Dec 2019

  • Shift Supervisor

    Jul 2019 - Sept 2019
• 

  Discover Financial Services

  Mar 2020 - May 2020

  Collections Specialist

  Started out working in the Card Member Assistance department directing outbound calls to collections agents from customers who are behind on credit card payments. Promoted to the Collections Specialist role shortly after, where agents go over sensitive account and financial information during calls and try to work with delinquent customers to get payments. Experienced in working remotely for two months due to COVID-19.

• 

  A Better Today Recovery Services

  Aug 2020 - Oct 2020

  Content Researcher

  Researched topics about substance abuse, addiction, mental/behavioral health, types of treatment, treatment facilities, ways to finance treatment, insurance providers that cover behavioral health treatment in specific areas, and SEO within rehabilitation marketing. Composed documents of research from sources on the Internet such as medical journals, educational websites and magazines, professionals, and news sites. The research was used by content writers to create articles about such topics to help educate site users. Other tasks included creating web story topics and doing research about the topics for writers. Experienced in working remotely for two months due to COVID-19. Show less

• 

  Reid Traditional Schools

  Jul 2021 - Nov 2021

  Classroom Aide

  1:1 aide for an autistic second grade student at Reid Traditional Schools’ Painted Rock Academy charter school. Also assisted teachers and other staff around the school with lessons, leading small groups, subbing classes, grading student work, working in the kitchen, supervising lunch and recess, and clerical work in the front office.

• 

  Little Sprout Preschool

  Jan 2023 - May 2024

  During the school year, duties include assisting the lead teacher in a Preschool or Pre-K classroom with leading small groups, supervising indoor and outdoor activities, helping children ages 3-5 learn or grasp new concepts, and preparing and serving food. Participate in daily sanitization of the facility and children’s toys and play areas. Also train new assistants on the basics of our facility, such as the school and classroom schedule, classroom and playground expectations, and cleaning procedures. Also have experience running the school’s 1 hour-long no nap pull out program for the students in the Preschool room who don’t nap, which includes crafts, science activities, and music/movement activities. During summer/winter/spring camp, responsibilities are similar to those during the school year but the days are structured around fun and educational activities and games designed for children ages 3-6. Show less

  • Lead After Care Teacher & Social Media Manager

    Nov 2022 - May 2024

  • Teacher Assistant & Camp Assistant

    Apr 2022 - May 2024

  • Resource Program Lead

    Jan 2023 - May 2023
• 

  Natural Choice Academy

  May 2024 - Jul 2024

  Senior Preschool Teacher

  Assisted with guiding and engaging preschool-aged children through emergent play and learning in a Reggio-inspired setting. A lot of time was spent on early childhood’s social, emotional, and behavioral aspects and teaching students self-regulation. Training was done in Dr. Bailey’s Conscious Discipline method to help teachers lovingly guide children through self-regulation in early childhood education.

• 

  Lindamood-Bell Learning Processes

  Aug 2024 - now

  Clinician

  Tutor 1:1 students through programs developed to aid their phonemic awareness, reading fluency and comprehension, and mathematical comprehension, along with learning how to apply these skills to other subjects. Experienced with the K-12 age range as well as adult students, including neurodivergent students with ASD, ADHD, Dyslexia, and Down syndrome.