Siddarth Bhalla

Experience

• 

  Ambe Consultancy Services Pvt Ltd

  Mar 2011 - Jul 2012

  Business Development Executive

  Dealing with the corporate clients; providing them with the recruitment solutions.

• 

  Zebra Management Solutions

  Oct 2012 - Jun 2013

  Business Development Manager

  Research about prospective clients according to our parameters and arranging meetings in order to get business revenue.

• 

  Starwood Hotels & Resorts Worldwide, Inc.

  Aug 2013 - Dec 2016

  Handling corporate Clients queries, open Customer Service files related to Guests complaints and escalations. Taking inbound guest calls in order to facilitate their needs and providing them with optimum levels of Guest Satisfaction. Handling queries related to Starwood Preferred Guest program.

  • E-Communication Specialist

    May 2014 - Dec 2016

  • Sales Associate

    Aug 2013 - May 2014
• 

  American Express

  Dec 2016 - now

  Conducting thorough sanction screening checks to identify and mitigate potential risks associated with restricted entities and individuals. Comprehensive KYC reviews and risk assessments, ensuring compliance with regulatory guidelines and internal policies. Managing requests relating to card issuance, multiple forms of account maintenance, document preparation, guarantee of payment processes and all servicing aspects for new or existing account set up. Performing analysis for ‘Corporate Service Office’ requests for reconciling corporate purchasing cards and remittance (payment) related complex issues.

  • Lead Analyst KYC/AML

    Apr 2022 - now

  • Senior Customer Service Analyst

    Jun 2019 - Apr 2022

  • Customer Service Analyst

    Dec 2016 - Jun 2019