Kyle Chen

Experience

• 

  Shin Kong Mitsukoshi Department Store

  Nov 2013 - Jul 2014

  Customer Service Officer

  - Maintain service quality in all 4 branches (A4, A8, A9, A11)- Customer service SOP observing/training- Translate Mandarin/English when customers needed- Deal with customer complaints- Record cases and export as a weekly report

• 

  BigByte Education

  Aug 2014 - Aug 2016

  Academic Administrator

  - Manage/ Assist foreign educators- Plan/ Operate school year activities- Maintain/ Improve re-register rate each semester- Provide high quality service to parents/ students- General administrative duties

• 

  British Council

  Sept 2016 - now

  - Achieve team/personal sales target every month- Make sure our center is well-functioning- Client handling- Familiar with all systems including CRM/ TCMS etc.- Main holder of the yearly re-reg for Shipai and Xinyi center- General administrative duties - Achieve Term by Term Re-Registration Rate over 93%/ Year by Year re-reg rate over 70%- Coaching/ training receptionist’s professional behaviour and knowledge of our products & systems- Capable to take care of customer complaint- Familiar with TCMS/CRM reporting function- Capable to solve customer’s problems by effectively communicating with teacher

  • Branch Manager

    Nov 2017 - now

  • Customer Service Officer

    Sept 2016 - Nov 2017