Chris Johnson

Experience

• 

  Credit Union of Colorado

  Jan 1991 - Oct 2001

  Member Representative/Team Lead

  • Handled all aspects of loan processing, analysis and approval/denial for conventional mortgages, lines of credit and personal loans.• Assisted members maintain all accounts, including IRA’s, IMMF’s, Certificates of Deposit, savings, checking and VISA accounts.• Monitored security cameras and directed incoming calls using 20-line PBX.

• 

  Wells Fargo Home Mortgage

  Jan 2001 - Feb 2003

  Sales Associate

  • Originated and processed a variety of mortgage loans, including fixed, adjustable, balloon and LIBOR financing.• Responsible for credit analysis, income/asset verification, document preparation and scheduled closings.• Worked with Realtors, title companies, appraisers, land surveyors and various lenders to ensure timely loan closings.

• 

  Body and Sole Day Spa-Salon

  Feb 2003 - Oct 2008

  Operations Manager

  • Managed sixty employees, including estheticians, massage therapists, nail technicians, front desk administrators and custodial staff. Maintained personnel scheduling and tracked vacation schedules and overtime. Responsible for hiring new employees and conducting exit interviews. Developed call monitoring procedure to aid employees in developing good customer service skills. • Provided spa service training to employees, and gave feedback. Scheduled all training with vendors.• Scheduled all meetings with employees/management. Provided owner with cost analysis in relation to services. • Managed day to day operations of the Spa/Salon, including researching and developing new services, introducing new product lines, maintaining inventory, processing returns, and assisting in developing marketing material. Developed Policies and Procedures for all areas of the spa. Provided effective and timely resolution of any client issues.• Greeted and checked clients into the spa and completed transaction after services have been completed. Provided tours of the facility to clients and potential clients.• Networked through Chamber events to develop new clientele and with current clients to ensure repeat business.• Maintained all spa equipment, including scheduling of repairs. • Tracked vendor invoices for payment. Collections. Show less

• 

  Soulstice: Inspiring Wellness

  Feb 2009 - Sept 2011

  Office Administrator

  Responsible for accounts payable, accounts receivable, answering phones, scheduling, filing. marketing, newsletters and medical billing

• 

  Credit Union of Colorado

  Aug 2009 - Nov 2013

  Member representative3

  • Responsible for working as a lead team in the branch. Assist Manager and Supervisor with coaching and developing employees.• Sound knowledge of Credit Union Products and Services. Ability to make recommendations in the best interest of the Member and the Credit Union. • Determine areas of opportunity within the branch to simplify current practices • Responsible for performing a broad variety of services for members in person and over the telephones. This includes opening and closing accounts, interviewing and processing all consumer loan requests, establishing and servicing various deposit accounts, assisting members with account problems and performing account maintenance. • Cross selling products and services to new and existing members. • Assist and support Member Service Representatives and tellers. Show less

• 

  CoBank

  Nov 2013 - now

  • Perform all cash management support activities within expected time frames, and according to documented policies and procedures.• Support or lead non-processing tasks, initiatives and projects.• Independently train and educate customers on cash management products, services and systems.• Prepare, process and review customer documentation.• Complete accurate setup of users in cash management systems. • Request approvals in a timely manner to ensure customer transactions are completed.• Read and interpret credit agreements relating to cash management activity using Salesforce.• Assist customers with ACH origination, account reconciliation and billing inquiries.• Resolve complex problems and technical issues.• Conduct peer review of daily work.• Serve as a knowledge resource for internal/external department issues resolution. • Serve as “Mission Critical Personnel” for business continuity and reduced staffing scenarios. Show less • Responsible for performing general accounting and transaction processing on CoBank loans and leases• Clear exception items on reconciliation accounts• Interact with other departments to resolve customer issues• Prepare loan payoff calculations• Ach payment processing• International wire transfer requests• Prepare outgoing wire forms• Journal Entries• Farm Credit Leasing Liaison• Balance Farm Credit Leasing Cash Sheet• Ability to navigate various on-line systems including MS Windows Office Suite, ACBS, ACMS, FIS and Infolease Show less • Responsible for performing general accounting and transaction processing on CoBank loans and leases• Clear exception items on reconciliation accounts• Interact with other departments to resolve customer issues• Prepare loan payoff calculations• Ach payment processing• International wire transfer requests• Prepare outgoing wire forms• Journal Entries• Farm Credit Leasing Liaison• Balance Farm Credit Leasing Cash Sheet• Ability to navigate various on-line systems including MS Windows Office Suite, ACBS, ACMS, FIS and Infolease Show less

  • Cash Management Specialist V

    Jan 2024 - now

  • Cash Management Specialist IV

    Aug 2019 - now

  • Transaction Services Specialist III

    Jul 2016 - Aug 2019

  • Account Services Specialist II

    Nov 2013 - Jul 2016