James Gilmartin

Experience

• 

  JPMorgan Chase & Co.

  Jan 1996 - Jan 2008

  Vice President Operations (Processing and Underwriting)

  • Launched and expanded an expedited fulfillment process leading to 40% expense reduction to organization and lower cost services for clients and 100% conversion rate.• Partnered with credit and compliance leadership to identify areas of opportunity and create a culture of accountability resulting in 35% improvement in audit acceptable rate to 96%• Senior Direct Endorsement Underwriter/Underwriting Training Manager (1996-2001) • Mitigated risk to organization via close analysis of loan collateral, income asset and debt repayment profile. Demonstrated proficiency in all aspects of FHA, VA, Jumbo and Super Jumbo lender and agency guidelines.• Individual approval and exception authority to $2 million • Developed and administered training to 80 employees in the validation of AUS transactions resulting in 50% efficiency gain in decision time. Show less

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  PNC

  Jun 2009 - Dec 2018

  Vice President Operations -Retail Lending Services

  Direct leadership of up to 6 Team Managers/AVPs and 65 associates responsible for fulfilling up to $1 billion annually in mortgage applications for the Retail and Consumer Direct segment of PNC Bank.• Accountable for establishing and achieving performance metrics comprising of Net Promoter Score achievement, productivity, quality and timely product delivery per service level agreements.• Designed and implemented the telecommuting program for loan processing group resulting in lease cost savings, increased recruiting footprint and higher employee retention rates. • Initiated and facilitated weekly forum with sales management to address progress toward reaching funding goals and to address any barriers limiting effective processes• Played integral role in transforming operational process flow from multi-site loan fulfillment process into three production customer support centers following the acquisition of National City by PNC Bank.• Played a principal role in the recruiting and retention of originations staff (Market Managers and Loan Officers) resulting in the achievement of critical expansion goals in the Midwest and Eastern regions for PNC Bank Show less

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  Draper and Kramer Mortgage Corp.

  Jul 2019 - Apr 2024

  • Underwriter/Post Closing Investor Liaison/QC Auditor

    Sept 2021 - Apr 2024

  • Underwriter

    Jul 2019 - Sept 2021
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  CrossCountry Mortgage, LLC

  Jul 2024 - now

  Credit Risk: Non-Agency Scenario Desk Specialist