C Sharath Chandra

Experience

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  Tech Mahindra

  Aug 2016 - Mar 2017

  Business Associate

  - Learnt key skills on tech and customer touch points- Facilitate key touch point for different industries on how to enhance them- Worked in customer relation team delivering core values of Tech Mahindra

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  Freshmakers

  Mar 2017 - Aug 2018

  Customer Success - Retention and Business Development

  - Responsible to generate 34crs revenue and retaining clients- Onboarded multiple accounts successfully in B2B environment for long term contracts- Worked with top management on strategic business decisions on geographical expansion of business- Trained close to 100+ staff on customer handling and service in hospitality segment

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  OYO LIFE

  Aug 2018 - Nov 2019

  Area Supply Manager

  - Rewarded as one of the top 6 performers for PAN India- Top 2 for Bangalore within the first month of joining- Trained more than 50+ team members on communication and customer handling- Handled 10+ properties on onboarding, operations and retention over 18 months- Took 10+ properties live way before deadlines helping in faster cash flows

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  SpanIdea Systems

  Nov 2019 - now

  Senior Manager - Customer Success & Account Retention

  - Handling 24 crores worth account annually- Added 5 key accounts and handled them completely since 2 years- Responsible for increase in revenue by 80% in the first year- Retained close to 50% of the employees- Retained big accounts during crisis and bring back the revenue- Some key accounts handled: SONY, Sandisk, Siemens, Renault, Tejas Networks, Ribbon, Micron- Trained cross-functional teams on operations, communications and customer handling- Joined as a solo member in the team and responsible to build the function of Customer Relation & Retention to a 5 member team- Among top incentive earners in the organisation for customer handling and retention Show less