Danijel Muranovic

Experience

• 

  Infobip

  Oct 2009 - Jun 2013

  • Business Development Manager

    Oct 2012 - Jun 2013

  • Key Account Manager

    Jul 2011 - Oct 2012

  • Sales Manager

    Feb 2011 - Jul 2011

  • Junior Sales Manager

    Oct 2009 - Feb 2011
• 

  Infobip

  Sept 2013 - Jul 2016

  • Senior Sales Manager

    Dec 2014 - Jul 2016

  • Country Manager

    Dec 2013 - Dec 2014

  • Business Development Manager

    Sept 2013 - Dec 2013
• 

  BTS - Business Telecommunications Services

  Jul 2016 - Oct 2016

  SMS Senior Account Manager at BTS
• 

  Instasent Mobile Advertising

  Oct 2016 - Aug 2020

  • Director of Messaging Operations

    Dec 2018 - Aug 2020

  • Senior Sales Manager

    Oct 2016 - Aug 2020
• 

  IDT Corporation

  Aug 2020 - now

  - In addition to my role in the Operations team, I was entrusted with developing a dedicated Routing team from scratch, establishing procedures, workflows, and tools to align with organizational goals.- Collaborated closely with the Sales team to ensure the Routing team added strategic value to their daily efforts, supporting them in achieving better outcomes through optimized routing strategies.- Designed and delivered training programs to equip the Routing team with the knowledge and skills needed to effectively use the platform, implement routing techniques, and manage complex scenarios independently.- Led the planning and execution of initiatives to introduce advanced routing methods, define new products, streamline tasks, and identify innovative approaches to routing to maintain service quality and reliability while driving profit margins.- Focused on fostering a proactive, solutions-oriented team culture that emphasizes continuous improvement and innovation in routing strategies.- Played a critical role in ensuring the organization’s routing processes became a competitive advantage, contributing to the overall success and scalability of operations Show less - Built the Operations department from the ground up, establishing clear procedures, workflows, and tasks to ensure efficiency and scalability.- Recruited, interviewed, and onboarded team members, providing hands-on training to develop their skills and empower them to make independent decisions and resolve challenges with minimal oversight—one of my proudest achievements.- Achieved multi-year platform stability, maintaining a 99% uptime, a key milestone for operational excellence.- Led the evaluation and selection process for a new platform provider for IDT Global SMS team, ensuring the best fit for business needs and future growth.- Played a pivotal role in planning and executing the platform migration, managing all aspects from strategy to execution while ensuring minimal disruption to operations.- Supported procurement and sales initiatives, leveraging prior experience and industry connections to drive results and foster growth. Show less

  • Director of SMS Routing and Operations

    Aug 2024 - now

  • Head of SMS Operations

    Aug 2020 - Aug 2024