Peter Maloka

Experience

• 

  Innovation Group

  Sept 2007 - Mar 2010

  Senior I.T Technician
• 

  KPMG Services Pte. Ltd.

  Apr 2010 - Jan 2020

  Application escalation
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  Hogan Lovells

  Jan 2020 - now

  Service Delivery Analyst

  Manage the complete identity lifecycle from onboarding to offboarding, ensuring secure user access management.Coordinate with HR and other departments to align user access with role changes, ensuring proper account creation, modification, and revocation.Administer user provisioning, role-based access controls (RBAC), and account management across systems.Create, Configure and manage user profiles, access rights, mailboxes, distribution lists, and security groups.Investigate access incidents, recommend corrective actionsProvide tier-1 and tier-2 support for core systems, ensuring timely resolution of technical issues and adherence to SLAs.Perform hardware, software, and network troubleshooting to maintain optimal system performance.Log and manage all support requests through service management tools, ensuring accurate tracking and follow-up.Assign incidents and requests to appropriate teams after troubleshooting steps are exhausted.Identify trends in support cases to recommend improvements and raise problem records.Collaborate with teams to address training needs and enhance service delivery.Support installation, maintenance, and upgrades of systems and software. Show less