Arun R Nair

Experience

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  Nocme Technologies Pvt. Ltd.

  Jul 2018 - Apr 2019

  Senior Support Engineer

  • Infrastructure Monitoring.• IT Asset Management.• Patch Management and Maintenance.• Change Management.• Incident Management.• Picking, assigning, analysing and resolving support requests within specified SLA limit.• Follow proper escalation cycle and updating the client on a regular basis.• Comply with proper mail communication, sharing Information updates, Shift pass and explicit resolution steps.• End user support.• User management.• Antivirus Management using Microsoft Security Essentials, AVG, Symantec, Norton 360, Kaspersky, Sophos etc.• Vendor Management.• Disk Management.• NTFS and Share Permission Management.• Printer, Scanner and Webcam Management.• Group policy Management.• Backup management using NT Backup, BESR, ARC serve, HP Data protector, Backup Exec 2010 etc.• Windows Desktop support (Windows XP or later).• Windows Server Management (Windows NT or later).• DNS Management.• DHCP Management.• NAT and RRAS Management.• Exchange Server Management.• Virtual Technology Governance including Hyper V, VM Ware etc. Show less

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  Allianz Technology India

  Apr 2019 - Sept 2022

  Technical Specialist

  • Managing and migration of VMs across VMware, Citrix and Linux XEN • Managing Windows Servers hosting AD, DNS, DHCP, Citrix DDC, PVS etc• Configure and Manage virtual Desktops via Citrix XenDesktop and Apps via XenApp• Managing RedHat & SUSE Linux Servers in clustered environments• User administration & Logical Volume Management in Linux Servers• Schedule Tasks using Task Scheduler, Cron & at in Windows & Linux Systems respectively• Upgrades, Patch Management, Decommisioning and Migration of Linux Servers• Installation, configuration and Management of JBOSS Application Servers in Linux and IIS in Windows• Monitoring & Performance Tuning of Linux and Windows Servers Show less

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  Tata Consultancy Services

  Sept 2022 - now

  Assistant Consultant