Waseem G.

Experience

• 

  The CCS Companies

  Feb 2010 - Dec 2010

  Account Reconciliation Coordinator

  Performed accounts payable and bookkeeping functions; provided customer support by utilizing auditing and investigation skills to identify account discrepancies. • Recorded and maintained monthly debit and credit transactions for 700+ client accounts• Balanced batch summary reporting for verification and approval• Received 93% customer satisfaction rating: 20% higher than the company’s average

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  Blue Cross Blue Shield of Massachusetts

  Jan 2011 - Jan 2022

  • Assisted in leading the development and execution of a corporatewide consumer experience implementation strategy • Facilitated executive level strategy workshops using Design Thinking and Journey Mapping frameworks to evaluate the end-to-end processes, enhancing overall consumer experience • Leveraged data-driven insight and storytelling to allocate resources effectively towards strategic initiatives, resulting in improved customer experience and organizational alignment• Created and examined SWOT analysis reports and KPIs to capitalize on new product development• Defined project scope to ensure cross-functional understanding and buy in • Perform project tracking through clear and concise status reports; identifying time management issues and objection completion Show less Analyzed and tracked environmental sustainability data to manage business objectives and social impact• Conducted benchmark analysis and assessment to improve strategic roadmap and 2020 goals• Led and managed internal sustainability communications: internal website, newsletters, companywide emails, external website, annual and corporate citizenship report• Led corporate community garden program of two 3,500 sq ft. gardens; managed 150+ associates, organized associate trainings, managed vendor relationship leading to 5,000lbs of produce grown• Led associate engagement program, developed, and implemented educational and engagement campaigns, growing program to 50% more engagement Show less Conducted comprehensive risk analysis, by evaluating financial risk and premium yield for health insurance coverage. Provided strategic recommendations through cross functional teams.• Managed a profitable book of business of 143 accounts, satisfied a retention goal of 92%• Analyzed and priced account’s financial risk accordingly; attained new business goal of 1,500+ new members annually via RFP• Provided robust strategic analyzes and recommendations to senior management• Managed, mentored and trained new hires with UW guidelines and UW resources Show less

  • Consumer Experience Manager

    Jan 2019 - Jan 2022

  • Environmental Health and Sustainability Program Manager

    Jan 2018 - Dec 2018

  • Market Research Manager

    Jan 2016 - Dec 2017

  • Financial Services Consultant

    Jan 2015 - Dec 2015

  • Financial Underwriter

    Jan 2011 - Jan 2015
• 

  Boston Celtics

  Jan 2022 - Dec 2024

  Director of Youth Development

  Oversee the strategic transformation and creative vision, product development and brand management of Jr. Celtics Academy, the official youth development platform of the Boston Celtics.

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  New Balance

  Dec 2024 - now

  Global Marketing Manager