KJ Kelsch

Experience

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  1718: A New Orleans Reading Series

  Sept 2006 - May 2009

  Co-Director/Treasurer

  Ran weekly meetingsAdvertised and promoted eventsActively recruited new membersSought out talented student readers for eventsManaged student submissionsActed as Master of Ceremonies for all eventsCoordinated between sister organizations at other universitiesOversaw actions of other officersPlanned and executed readings with efficiency and professionalismMaintained contact with Student Government for Funds AllocationsMaintained contact with the English departments of Loyola, Tulane and UNOManaged all organizational fundsCreated bank account for the organization Show less

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  Writing Across the Curriculum

  Aug 2007 - May 2009

  Tutor

  Assisted students with analytical papers in various disciplinesPrimarily looked for higher-level concerns (i.e. thesis, proper paragraphing)Identified smaller mechanical concerns (i.e. spelling, grammar, passive voice)Experience with non-native English speakersComposed information sheets on grammar and documentationBasic clerical work, such as typing, filing and photocopying

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  The New Orleans Review

  Aug 2008 - Dec 2008

  Intern

  Read and critiqued assigned submissionsParticipated in round-table discussionsPrepared and presented a concept for a new magazine, including design elements

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  Nonna Mia Cafe and Pizzeria

  Feb 2010 - May 2011

  Delivery Driver

  Took delivery orders, handled multi-line phone systemEnsured correctness of all delivery ordersDelivered food and beverages to customers in a timely mannerHandled all delivery cash and credit card transactionsProvided stellar customer servicePerformed other front-of-house tasks as needed

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  Coffee House Cafe

  Jul 2011 - Oct 2011

  Barista

  Prepared gourmet espresso drinks and alcoholic beveragesHandled customer cash and credit card transactionsProvided exceptional customer service

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  Global Peace Factory

  Oct 2011 - Jan 2012

  Barista

  Prepared gourmet espresso drinksPrepared simple food items (salads, sandwiches, etc)Provided exceptional customer serviceHandled customer cash and credit card transactions

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  Alliance Data Systems

  Jan 2012 - Dec 2012

  Corporate Affairs Intern

  Plan, organize and execute associate engagement volunteer opportunitiesWrite copy for both internal and external communications Write community-related multi-media news releasesWork closely with the Corporate Giving manager; recommend grant recipientsAct as Communications Chair for annual United Way campaignServe on community and environmental committees Maintain community contacts list, track metrics for associate engagementAssist in development of social media strategy (Twitter, Facebook, LinkedIn)Regularly compose tweets, Facebook posts, etc. for company social media pages Assist in development of Corporate Social Responsibility initiativesLaunched Volunteer Reward ProgramDevelop relationships with external community contacts, regular vendors and associates internally to drive engagementResearch best industry practices and cutting-edge thought leadership Show less

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  University of Texas at Dallas

  Jan 2012 - May 2012

  Writing Tutor, Business Writing Center

  I assisted business school students with their assignments for business communications classes.

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  Switchplace

  Feb 2013 - Jan 2016

  Operations Specialist

  Built and maintained ongoing business partnerships with all vendorsRecruited independent contractors to assist in day-to-day operations in the fieldCoordinated field logistics between vendors and independent contactorsManaged national database of over 100 independent contractorsScheduled all vendor services (furniture/housewares delivery, housekeeping, etc.)Ordered customized packages based on client needsNegotiated vendor package pricingProvided exceptional, high-touch customer service to all levels of clienteleResponded to customer service inquiries and issues with speed, accuracy, and professionalismCollaborated with design team to create new website (launched July 2014)Wrote all web copy for company websiteGenerated original content for company blog posts blending several different voices in upper management into one, consistent company voiceResearched trends in the corporate housing, real estate, and other related industriesAssisted in development of social media strategyRegularly composted social media postingsEdited external and internal communications, including a globally-distributed monthly newsletterRoutinely worked with non-native English speakers (both clients and guests)Promoted cultural awareness and diversity in the workplaceEncourages a team mentality; assisted with overflow workloads and other office duties as needed Show less

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  Apartment Outfitters

  Feb 2016 - Jul 2016

  General Manager

  Managed all day-to-day operations for housewares rental companyTracked warehouse inventoryOrdered inventory and supplies as neededAssigned duties to staff as requiredManaged up to 10 permanent and temporary staffCreated employee schedules and daily route assignmentsPushed team to engage and provide clients with exceptional serviceSubmitted regular expense reportsManaged supply of petty cash as well as corporate credit cardResponded to all order requestsScheduled all requested services from clientsSought out new businessMaintained relationships and rebuilt trust with existing clientsManaged and maintained fleet of four vehiclesEngaged in regular communication and updates with remote management team Show less

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  The Booking Ninja

  Jul 2016 - Feb 2019

  Client and Customer Experience Manager

  Provide exceptional client support and stellar customer service to over 35 businesses by managing incoming customer inquiries, new reservations, and real-time online availability through multiple channels. Develop internal communications pipeline and operations protocols from the ground up in ever-changing startup environment. Maintain robust, professional, and mutually-beneficial relationships with current and prospective clients and their vendors. Manage cross-national, remotely-based customer service team. Produce training materials including manuals, call scripts, and instructional videos. Develop CRM and client knowledge database using Slack, five9, 8x8, and Google Work apps. Produce strategic marketing materials such as mailer brochures and email blasts. Develop consistent company voice across all channels. Show less

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  The Queer Gym

  Dec 2018 - Mar 2021

  Head Coach

  Programmed and coached 5-12 1-hour group fitness classes per week, both in-person and online. Designed and implemented personalized fitness and nutrition plans for over 200 clients and provided exceptional accountability support to help them achieve those wellness goals. Facilitated group coaching sessions and focus groups. Developed and maintained consistent, collaborative and generative client relationships. Led staff meetings. Developed staff training materials about inclusive language, diversity, body positivity and serving the needs of the queer community better. Produced social media content. Consistently met and exceeded KPI goals for attendance, attrition and sales. Organized virtual and in-person community events. Show less

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  THEMbodied Fitness

  Apr 2021 - now

  Owner | Embodiment & Wellness Coach