Dave Price

Experience

• 

  Impact Diamond Tools

  Sept 1993 - Jun 1999

  Office manager

  General day to day running of the sales office

• 

  AXA Health

  Jul 1999 - now

  Deliver projects to customer service such as; claims system enhancements; claims cost management and customer experience initiatives, target operating measures; PEW investigation and resolution; cloud migration and process reviews, all delivered with a mixture of waterfall and agile methodologies.I have a real passion for internal and external customer journey improvements (often interlinked). Training Personal Advisor new recruits in all technical aspects of systems, products, underwriting, communication skills, conflict resolution etc.

  • Project Manager

    Mar 2021 - now

  • Customer Service Change Manager

    Jun 2008 - Mar 2021

  • Technical Trainer

    Feb 2002 - Jun 2008

  • Personal Advisor

    Jul 1999 - Feb 2002