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Sonia T

Sonia T

Followers of Sonia T26000 followers
location of Sonia TMiami-Fort Lauderdale Area

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  • Timeline

  • About me

    Customer Experience Expert (Retail & Hospitality) | Student - Doctoral in Business Administration, FL USA

  • Education

    • Mangalore University

      2006 - 2007
      PGDTHM Post-graduation diploma in tourism and hotel management 1st Grade

      Activities and Societies: Hospitality and Tourism Gold medalist

    • BHEL College Bhopal MP

      2003 - 2006
      Bachelor of Science (BSc)

      First Female - College President

    • Swami Vivekananda Subharti University, Meerut

      2017 - 2019
      Master of Business Administration - MBA Marketing

    • National Louis University Florida

      2022 -
      DBA Business Administration and Management, General

    • National Louis University Florida

      2022 - 2026
      DBA Business Administration and Management, General

  • Experience

    • Taj Hotels Resorts and Palaces

      May 2007 - Oct 2010

      • Front Office Executive

        Sept 2009 - Oct 2010

      • Front Office Supervisor

        May 2007 - Sept 2009

    • Royal Orchid Hotels

      Nov 2010 - Nov 2011
      Duty Manager

      Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.Supervised site investigations, reported issues and escalated those that required further assistance.

    • Renaissance Hotels

      Nov 2011 - Nov 2014

      Guest Relations Executive and Asst Manager Executive Lounge

      • Asst manager Executive Lounge

        Feb 2013 - Nov 2014

      • Guest Relations Executive

        Nov 2011 - Feb 2013

    • JW Marriott

      Dec 2014 - Apr 2019

      Part of Pre-opening of Hotel teamAbility to think strategically, Strong client-facing and to lead with the team of Guest Relations and Executive loungeManaged and improved customer service functions for Front desk and lounge area.Regulated appropriate staffing levels to meet business and customer requirements.

      • Executive Lounge & Guest Relations Manager

        Nov 2014 - Apr 2019

      • Asst Manager Executive Lounge

        Dec 2014 - Oct 2015

    • G4S India

      May 2019 - May 2020
      Sales Manager

      Handled Business in a respected territory area to Develop Business Plans.Maintain contact with existing customers to ensure revenue growth, customer retention and deliver detailed account plans.Developing strategic territory plans to outline opportunities for up selling, cross-sell, expansion to new business units, and achieve business goals.Good Working knowledge of Salesforce software, databases, Sales and other tools.

    • PROLOGIC FIRST

      Jul 2020 - Mar 2021
      Sales Manager

      Managed order cycle to enhance business development. Maintain sustainability and customer satisfaction.Suggest best possible Hospitality software solutions on customer’s needs

    • G4S Secure Solutions India Pvt Ltd

      Jul 2021 - Aug 2022
      Key Account Manager

    • Macy's

      Oct 2022 - Aug 2024
      Manager, Sales and Customer Service

      Assistant store manager and customer service, hiring and retention strategy, operations and the shopping environment, people to maintain profit, weekend compliance, and controllable expenses to produce overall store scorecard performance. Oversee the in-store hiring process, which includes interacting with prospects, conducting interviews, onboarding, enhancing new hire engagement, and lowering attrition rates.

    • Saks OFF 5TH

      Aug 2024 - now
      Assistant Manager

      Performance reviews, retail presentation, service quality, dealing with escalating customer requests or complaints.

  • Licenses & Certifications