Andra Stanciu

Experience

• 

  Ericsson

  Apr 2011 - Jan 2018

  - Designed in ARIS the Business Process maps for the current way of working and improvement proposals for the TO-BE process.- Developed Work Instructions for new on-boarded flows in Procurement Services and added improvements to the current ones- Redesigned and maintained the Ericoll page for the P2P Service Catalog and further on the Sharepoint internal page for the Procurement department to ensure that it contains accurate details, dependencies and interfaces of all services made available to customers- Project driver for several transfers in Benelux and Sweden, related to purchasing from SAP ONE to Ericsson Buyer tool: prepared project plan, training plan, risk register, communication plan and held meetings in order for the process to be completed in time and with minimum risks.- Driver in the Purchase to Pay Program for different initiatives: Evaluated the existing process in the regions and took decision to implement a new process globally. Prepared risk assessment and route cause analysis in order to take final decision which was in accordance with targeting both into consideration our interests and the Suppliers needs. Held meetings with the program steering group and different high level management in order to present and take decision; involved in smoothly establishing a pilot for one product category for testing the new process in purchasing; documented new Work Instructions and TO-BE ARIS process - PO sending switch project resource: driver for several meetings with Suppliers and Sourcing responsible in order to have a smooth transfer for the new way of transmitting the POs; secured the system with the new e-mail addresses and provided support for Suppliers concerns after the switch.- Planned and chaired internal meetings with teams from Procurement Services department and meetings with different managers and department heads in order to have a smooth process improvement and aligned between the teams. Show less - Created all procurement flows maps and managed the process management tool (ARIS)- Offered support and supervision in Work Instruction creation on each flow in theProcurement department- Offered support and guidance in Service Catalog by participating in meetings andestablishing deviations and to be model for each flow- Improved processes and policies in support of organizational goals- Formulated and implemented departmental and organizational policies andprocedures to maximize output- Monitored adherence to rules, regulations and procedures.- Planned and conducted new improvement projects for customer’s processes andinter-organizational projects in order to address and solve operational challenges on aglobal scale- Taking part in testing and acting as SPOC for the Global Role for Ericsson Buyerinternal purchasing tool and GAC Administration Sourcing roles in SAP for OperationalProcurement Support- Participating in meetings for the re-engineering project for procurement services,that involved a new strategic repositioning of the team, costs decrease, automationand new tools implementation- Planned trainings, facilitate coordination and communication between supportfunctions and other teams with whom Procurement Services interact with- Liaison with the management team and assisting in the development of strategicplans for operational activity. Implement and manage operational plans- Worked with our IT Providers to insure our systems are maintained and operate.- Provided improvement ideas on the existing systems and gather requirements todevelop new tools- Participated in interviews for new hiring Show less • Successfully coordinated and implemented new global projects in the ITTE HW-SW area and Broadcast Services• Accomplished to train and drive growth to the team and succeeded to implement several transitional projects• Ensured that the operational activities transferred and implemented are delivering quality results that met customers’ expectations and requirements within the agreed SLAs• Issued and managed Purchase Order requests using Ericsson internal tools and SAP platforms on an end to end basis including Good Receipting and invoice matching in OCR WF• Identified and brought relevant input in order for the deviations to be solved and process to be completed in a timely manner• Managed the relationship with key customer and stakeholders and liaised between them and internal operational teams• Acted as an escalation point and provided support to the operational team for more complex situations where a deeper analysis of the situation was needed• Assessed team members qualities and possible improvement areas and guided them through one to one session in order to achieve individual development and enable team growth• Supported the managers with continuous input about the team and the operational needs, providing feasible solutions for improvement• Participated in interviews for new hiring • Provided feedback on/to existing employees and if case established improvement plan Show less • Interfaces with the Procurement Services internal requesters and stakeholders to clearly understand the business objectives and the project landscape• Secures planning and execution of sourcing related activities (plan, create, monitor and analyze) • Supports internal stakeholders, end-to-end request management, provides final deliverables, analysis and reports created or extracted from system and interpreted as per need• Secures and stores event documentation and other sourcing information according to the process requirements• Identifies and communicates process improvement ideas within the Procurement department• Share knowledge with peers and management• Contributes to team growth and development and engages in cross-functional projects• Validating the Purchase Orders compliance with different tools, processes and policies• Monitor and supervise the overall process of issuing Purchase Orders using Ericsson internal tools • Issue and manage Purchase Orders• Administration of a dedicated mailbox (e.g. register and monitor requests, dispatch request to another team/structure if needed, solve requests) • Interact with the organization’s line management• Organize, monitor and report status of the activity towards stakeholders and management• Work with different process related tools: mailbox, request management tool, eProcurement tool (for Request for Quotation) Show less -Ensure training for receptionists and coordinate their activity.-Supervise activity and offer solutions for every request received in reception.-Involved in monitoring and maintaining the stock of consumables for the Administrative Service -Responsible for the acquisitions based on request according to the approved procedure-Place orders and do Purchase Orders in Ericsson Buyer for all invoices received.-Keeps record of all invoices received and forward them to client and financial department.-Provide information requested by accounting department for all the invoices-Offer support to employees regarding the good functioning of multifunctional equipments -Assists personnel called for repairs/ maintenance, access to the area and other appropriate help-Responsible for daily monitoring of CRM and will act accordingly by planning, resolve and close the ticket raised by the employees-Give assistance and support for the managers of other departments, regarding the aspects concerning, admin, logistics, acquisitions, etc -Monitoring the efficiency of activities in order to reduce costs Show less

  • PTP Process and System Architect

    Aug 2016 - Jan 2018

  • Procurement Services Process Driver

    Sept 2015 - Aug 2016

  • Procurement Services Coordinator

    Apr 2015 - Aug 2015

  • Procurement Services Specialist

    Jun 2013 - Mar 2015

  • Reception Coordinator

    Apr 2011 - May 2013
• 

  Vodafone

  Jan 2018 - Jun 2021

  IoT Service Designer

  - Assessed the business requirements and technical solution, and documented into a Memorandum of Service Understanding, in order to understand the impact on the IoT Product/Service Solution from a resourcing and scope point of view- Cooperated with and coordinated different departments of the company to define the support model for the proposed solution- Agreed efficient support models by reducing the number of steps and the teams involved- Designed efficient Visio business processes based on continuous improvement and industry best practices- Involved in the activities related to definition of the operational and vendor support, and influenced and negotiated the alignment for the SLAs and KPIs received.- Documented and constantly updated during the project period, the Service Design Specification based on technical input from the Solution Architect, the Product team, and Technical Product Feasibility documentation- Assured all the Service Design documentation is approved and on time before each Gate to support the project Go Live- Provided weekly and monthly reports on the work done and status of each project documentation and/or other updates Show less

• 

  VOIS

  Jun 2021 - now

  - In-Life activities: Collects and clarifies customer (OEM, Partner market, 3rd party) requirements regarding IITC portal and transforms them into functional and technical requirements for the IITC platform to be developed or modified in order to provide the respective enhancements- Raise Service Requests for bugs, defects, updates, new bundles, notifications, T&Cs and UX changes- Own the Product catalogue: updates, clean-up, etc.- Responsible for tracking and managing the commercial and service performance of the IITC portal and recommending improvements- UX enhancements - working with UX team and customers to prioritise activities- Responsible for market analysis, collection, and documentation of market requirements in the Market Checklist and make sure that all these are implemented- Responsible for supporting the market launch of the products as well as their availability- Within the projects, collaborate and coordinate different teams and departments (e.g., Software Technical Support Department, Product and Customer Marketing, Commercial department, Legal department) throughout the development of the platform.- Responsible for Roadmap and one-pagers updates for each assigned project Show less

  • IoT Product Manager Car Connectivity Services

    Feb 2023 - now

  • IoT Service Designer and Delivery Manager Expert

    Jun 2021 - Mar 2023