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Elisabetta Olivieri

Elisabetta Olivieri

Organizer of events

Followers of Elisabetta Olivieri438 followers
location of Elisabetta OlivieriParma, Emilia-Romagna, Italy

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  • Timeline

  • About me

    Senior Knowledge & Improvemente-Data Entry- Analysis of Data- Quality Lead, Customer Service , Account Manager, Trainer/Coach

  • Education

    • Università degli Studi di Parma

      -
      Master’s degree in Financial Economics 105/110

      Thesis in economics pertaining financial intermediaries, entitled: "Customer Intelligence in the Italian banks", with supervisor prof. Luciano Munari. On Request, Prof Luciano would be glad to provide reference for me. My thesis work regarded the study of the customer and Customer Relationship Management strategies, aimed at maximizing the customer satisfaction and consequently increasing corporate profits.

  • Experience

    • Associazione Academic Club c/o Politecnico di Torino

      Oct 2005 - Sept 2010
      Organizer of events

    • Banca Popolare di Bari

      Oct 2010 - Sept 2011
      Assistant to the marketing manager

      Job responsibilities:During the development of my thesis, I collaborated with professionals working in this bank. That allowed me to understand the processes required to effectively implement a CRM strategy:· developing and executing customer segmentation strategy and audience profile to meet current direct mail/email programs and goals· monitoring customer life-cycle trends· measure and track responses with current marketing campaigns by identifying key performance indicator cross sell, up sell and retain customers Show less

    • Avarice S.r.l.

      Nov 2011 - Apr 2012
      Assistant & office support

      Assistant & office support at Avarice s.r.l., Torino (Italy) – (Internship)

    • Luca Rutigliano Accounting

      Sept 2012 - Jun 2015
      Accountant

      Job responsibilities: · Bookkeeping: prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents· Creation of monthly and annual reports· Handling tax disputes

    • Education center Didattica web

      Sept 2012 - May 2015
      High School Teacher

      Job responsibilities: · Teaching mathematics, business administration, and political economics to large groups (10-15 students) of 18 year olds

    • CaSaMia

      Oct 2015 - Sept 2016
      Sales representative

      Job responsibilities: · Submitting orders by referring to price lists and product literature· Designing and delivering promotional presentations· Targeted outreach to potential clients· Attending trade shows and exhibitions

    • Catawiki

      Oct 2016 - Feb 2024

      · Leading target training projects: overseeing the periodic meeting planning, coordination, decision-making, and process improvement. Building ad hoc dashboards for analyzing and tracking KPIs, especially for CSAT (Customer Satisfaction)· Reviewing guidelines and best practice to provide consistent training· Implementing training modules (via Qollab) focusing on customer satisfaction, resilience· Coaching teams of specialists, based on their KPIs, measuring their improvements Show less

      • Senior Lead CX Knowledge & Improvement

        Jan 2023 - Feb 2024

      • Quality Lead (CX Italian team)

        Oct 2021 - Feb 2024

      • Senior CX Specialist

        Dec 2020 - Sept 2021

      • CX specialist

        Oct 2016 - Dec 2020

    • Berlitz Netherlands

      Feb 2024 - now
      Instructor, Teacher

      By using the Berlitz method, I deliver personalized and immersive lessons that drive high student engagement and measurable progress. By fostering a positive learning environment and building strong relationships, I enhance student retention and loyalty, contributing to long-term success.

    • Timex Group

      May 2024 - now
      Key Account Coordinator

      In this role, I focus on analyzing and monitoring the performance of key accounts to drive growth and optimize financial outcomes for 13 brands, including Timex, Adidas, Versace, Furla, and Philipp Plein. I collaborate closely with various departments, such as brand teams and logistics, to support Key Account Managers in optimizing assortments and ensuring smooth operations across channels.

  • Licenses & Certifications