Omkar Naik

Experience

• 

  Amazon

  Sept 2020 - Mar 2021

  Customer Support Executive

  As an Amazon Customer Support Representative, you will be responsible for providing exceptional customer service to Amazon's customers. Your primary objective will be to address customer inquiries, resolve issues, and ensure a positive customer experience. You will work in a fast-paced environment, utilizing various communication channels to interact with customers and provide timely and accurate assistance.Responsibilities:Customer Assistance: Respond to customer inquiries and provide solutions to their concerns, inquiries, and issues via phone, email, chat, or other communication channels. Offer support regarding order tracking, product information, refunds, returns, and other customer-related matters.Problem Resolution: Investigate and troubleshoot customer issues, working collaboratively with internal teams to find appropriate resolutions. Utilize available resources, knowledge bases, and tools to effectively resolve customer problems and ensure customer satisfaction.Customer Advocacy: Serve as the voice of the customer within the company. Advocate for customer needs and provide feedback on recurring issues or improvement opportunities to help enhance the overall customer experience.Order Management: Assist customers with order modifications, cancellations, and product replacements. Process customer requests for returns, refunds, and exchanges following established guidelines and policies.Product Knowledge: Develop a strong understanding of Amazon's products, services, policies, and processes. Stay updated on product launches, promotions, and policy changes to provide accurate and up-to-date information to customers.Quality Assurance: Maintain a high level of professionalism, accuracy, and efficiency in customer interactions. Adhere to predefined quality metrics and service level agreements to ensure consistent delivery of excellent customer service. Show less

• 

  NAV Investment Research Pvt Ltd

  Aug 2021 - Mar 2022

  Stock Trader

  As an Indian Market Stock Trading Specialist, you will play a crucial role in analyzing, strategizing, and executing trades within the Indian stock market. Your primary objective will be to monitor market trends, identify investment opportunities, and manage trading activities to maximize returns. You will work closely with a team of traders, analysts, and portfolio managers to execute trading strategies and ensure compliance with regulations.Responsibilities:Market Analysis: Conduct in-depth research and analysis of Indian stock market trends, sectors, and individual stocks. Stay updated on market news, economic indicators, corporate announcements, and regulatory changes to identify potential investment opportunities.Trading Strategy Development: Collaborate with portfolio managers and analysts to develop and refine trading strategies aligned with the firm's investment objectives. Evaluate risk-reward ratios, trade execution timelines, and liquidity considerations to optimize trading decisions.Trade Execution: Execute trades on various stock exchanges in India, ensuring accurate and timely order placement. Utilize trading platforms and systems to execute trades efficiently and monitor trade performance. Implement risk management techniques and adhere to regulatory guidelines.#StockTrading #FinanceJobs #InvestmentBanking #FinancialMarkets #EquityResearch #TradingJobs #AlgorithmicTrading #QuantitativeFinance #TradingStrategies #TechnicalAnalysis #FinancialAnalysis #PortfolioManagement #RiskManagement #MarketResearch #FinancialModelling #TradingSystems #DerivativesTrading #StockMarketAnalysis #TradingAlgorithms #FinancialServices #InvestmentManagement #HedgeFunds #TradingTechnology #MarketVolatility #MarketTrends #TradingSoftware Show less

• 

  AlmaBetter

  Feb 2023 - Jul 2023

  Data Science Intern Data Science InternAlma Better · Full-time Alma Better · Full-timeAUG 2022 - Karnataka, IndiaKarnataka, IndiaLearned and developed various models using ML Algorithms with Python Scikit Learn. Implemented Data Cleaning, Data Wrangling and EDA on useful KPIs with Data Visualization Learned and developed various models using ML Algorithms with Python Scikit Learn. Implemented Data Cleaning, Data Wrangling and EDA on useful KPIs with Data VisualizationSkills: Data Analysis · Analytical Skills · Microsoft Excel · MySQL · Data Analytics · TensorFlow · Predictive Modeling · Natural Language Processing (NLP) · Data Visualization · Communication · Keras · Pandas (Software) · Python (Programming Language) · Seaborn · Scikit-Learn · Machine Learning · SQL · Tableau · Exploratory Data Analysis Learned and developed various models using ML Algorithms with Python Scikit Learn. Implemented Data Cleaning, Data Wrangling and EDA on useful KPIs with Data VisualizationLearned and developed various models using ML Algorithms with Python Scikit Learn. Implemented Data Cleaning, Data Wrangling and EDA on useful KPIs with Data Visualization Skills: Data Analysis · Analytical Skills · Microsoft Excel · MySQL · Data Analytics · TensorFlow · Predictive Modeling · Natural Language Processing (NLP) · Data Visualization · Communication · Keras · Pandas (Software) · Python (Programming Language) · Seaborn · Scikit-Learn · Machine Learning · SQL · Tableau · Exploratory Data Analysis…see moreSkills: Microsoft SQL Server · Algorithms · A/B Testing · Data Science · Machine Learning · Linear Regression · Python (Programming Language) · MySQL · SQL · Microsoft Power BI · Tableau Show less

  • Data Scientist

    Aug 2022 - Jul 2023

  • Corona virus Tweet Sentiment Analysis (NLP)

    Apr 2023 - May 2023

  • Yes Bank Closing Price Prediction

    Mar 2023 - Apr 2023

  • Email-Campaign-Effectiveness-Prediction-Project

    Mar 2023 - Apr 2023

  • Airbnb Booking Analysis

    Feb 2023 - Mar 2023
• 

  EXL

  Aug 2023 - Oct 2024

  Executive

  • As an Executive in the Operation department where my primary responsibility was to upload data and on the NEXT website which was sent by several brands. Additional Responsibilities:- Provided training, guidance and assistance to new employees on data loading, procedures and operations in order to have a clear understanding of the workflow and process.2Worked with the NEXT Team where i worked solely on data loading the Next items on the NEXT website. I have maintained the Next tracker, developed and edited weekly reports and actioned monthly audits.• Formed and sustained strategic relationships with clients.• Connect with the development team and provide automation ideas and concepts to increase productivity, improve customer service and satisfaction. Adhere to compliance standards, optimise operational efficiency (Selenium and BOT's)• Manage 1000+ brands and deliverables of product information for the next website.• Oversee productivity, efficiency, and overall quality of the team responsible for highlighting bugs, defects, and quality assurance standards for website and mobile Application. Show less

• 

  XDBS Worldwide

  Mar 2025 - now

  Quality Assurance Specialist