Sergio Villagra

Experience

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  Atec Consultores

  Jul 1989 - Dec 1990

  Developer

  Development of software applications for logistics.

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  American Express

  Mar 1990 - Dec 1990

  Trainee

  Selected by Amex and Universidad de Buenos Aires to participate in a joint training program.Duties included requirements analysis and functional design.

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  Tecnet S.A.

  Jan 1991 - Jan 1993

  Systems Analyst & Developer

  Systems analysis and development of financial software. Presales support, end user training and software installation and configuration.

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  WorkNet S.A.

  Nov 1993 - Nov 1995

  Project Leader & Developer

  Project management, business analysis and development of ERP software applications.

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  Argencard

  Dec 1995 - Sept 2000

  Software Process Engineering Manager

  Head of the Software Process Engineering Department.Duties included:*Software process improvement program. *Software quality assurance. *Software process and quality measurement.*Automation of demand and portfolio management process.*Deployment of Ernst & Young Navigator Systems Series development methodology.*Implementation of software engineering tools.Implemented best practices aligned with Maturity Level 2 of CMMI.Implemented demand, project and portfolio management processes.Helped to implement CA Endevor software configuration management tool.Process advisor and QA support to Y2K program.Implemented function points estimation process.Implemented a metrics program based on GQM method. Show less

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  OSDE

  Jan 2000 - Jan 2001

  Software Quality Assurance Manager

  Responsible for software process improvement, software quality assurance and certification of software applications.

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  Axentia Consulting

  Sept 2001 - Nov 2009

  Founder & Manager

  Boutique consulting firm specializing in IT Transformation, IT Management, IT Governance and IT process improvement.Customer portfolio included some of the most important banks and financial institutions in Argentina (Banco Galicia, Banco Santander Río, First Data Corporation, ING Orígenes AFJP, BBVA Banco Francés, etc.), leading software and IT services firms (Hipernet, Uxor IT, Codes, TGV, CDA, etc.), professional asociations (Polo IT Rosario) and public services (Anses). Several of them were later appraised as CMMI-Maturity Level 2 and 3 organizations.Managed several process improvement programs. A sample of them are: *Design and implementation of software development processes based on iterative and incremental frameworks and aligned with CMMI Maturity Level 2 and 3 process areas; *Implementation of incident, change and problem management processes based on ITIL; *Design and implementation of a Project Portfolio Management Office; *Development and implementation of an IT Balanced Scorecard; *Development and implementation of IT Governance processes; *Development and implementation of service level agreements; *Design of IT service catalog and process.Participated as team member in several CMMI-DEV Level 2 and Level 3 appraisals. Show less

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  Facultad de Ingeniería - UBA

  Jan 2002 - now

  Professor

  Part-time professor. Currently teaching two software engineering related courses: *Software Requirements Engineering/Software Methods and Models I *Software Project Evaluation and Risk ManagementBoth courses evaluated as excellent or very good by 85% of the students.Advisor/tutor of thesis and final projects.Member of the Curriculum Advisory Committee.

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  Pontificia Universidad Católica Argentina "Santa María de los Buenos Aires"

  Jan 2009 - now

  Professor

  Part-time professor. Currently teaching the course "Software Quality Management".Advisor of final projects.

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  First Data Corporation

  Nov 2009 - Sept 2013

  Head of an IT shared services department which included the portfolio & demand management office (PMO), release management (Argentina & Brazil), quality assurance and continuous improvement of IT processes (software development, project management and service delivery). Managed a portfolio of 150+ projects and 120+ people.Managed 10+ core application releases per year, which included between 10 to 20 projects each one.Improved software development and project management processes based on iterative and incremental frameworks and aligned with CMMI-ML2/ML3 practices.Improved service delivery processes (incident, change & configuration management) based on ITIL practices.Implemented application release management process, improving project status visibility, capacity management and transition to operations. Managed deployment of CA Clarity PPM and migration for Argentina & Brazil IT departments in just one month. Implemented change and incident management processes in CA Service Desk & CMDB, replacing e-mail based system.Duties included leading the following processes: *Demand management *ROM (Rough Order of Magnitude) estimates *Capacity management *Release planning and management (Argentina & Brazil) *Software process quality assurance *Software change management. Show less Head of the Country CIO Office, which included project portfolio management, financial management, quality assurance and IT process improvement.Managed a portfolio of 150+ projects and 120+ people.Supported IT directors and managers in the administration and control of a budget of over u$s 20 Million.Supported IT strategic planning.Improved software development and project management based on CMMI-ML2/ML3 practices [http://www.cmmiinstitute.org].Implemented service delivery processes based on ITIL [http://www.itil.org]. This area included the following departments:*IT Portfolio/Project Management Office;­*IT Process Improvement;­*IT Process Assurance & Measurement;­*IT Financial Management. Show less

  • IT Manager - Release, Portfolio & Process Management

    Jul 2012 - Sept 2013

  • IT Manager - IT Portfolio & Process Management

    Nov 2009 - Jun 2012
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  Axentia Consulting

  Oct 2013 - now

  Founder & Director

  Boutique consulting firm specializing in Agile/Lean IT Transformation @ Scale: change management, value stream optimization, process definition/improvement, organizational redesign, workforce development, strategic alignment and tool optimization.Consultant to CIOs and IT leaders from some of the most important banking (Santander Río, ICBC, BBVA, Itaú), financial (La Caja, Tarjeta Naranja, Provincanje), telecommunication (Telefónica, Telecom) and technology (Tsoft, Theia, Netnix) companies in the region.Designed and implemented demand, portfolio, program and agile/lean software development processes, improving IT/business alignment and time to market.Improved processes for IT asset management, change and configuration management, incident management, software quality management, software development and project portfolio management. Implemented Kanban practices for agile management of portfolio and projects.Designed and implemented processes and organization roles for governance of enterprise IT, improving decision-making processes, strategic alignment and value management.Designed and deployed incident and change management processes for a regional IT department, improving resolution time, SLA management and customer satisfaction in six countries.Directed a organization wide program to improve project management and development processes, which were assessed as capability level 3 by an independent evaluation entity.Helped to implement ITSM and PPM tools: BMC Remedy, CA Service Desk Manager, CA IT Asset Management, CA Project Portfolio Manager, CA Agile Manager, LeanKit. Show less

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  Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires'​

  Mar 2020 - Mar 2023

  Professor

  Part-time, adjunct professor. Software Engineering III.