
Mel O'Brien
Staff Member

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About me
Product Assistant at Quotable Value Ltd
Education

Upper Hutt College
2009 - 2013
Long Bay Collage
2008 - 2009
Experience

Shady Lady Lighting
Jan 2010 - Nov 2012Staff Member• Cleaning• Packaging• Administration• Microsoft office suite• Assembling fittings for manufacturing processes • General tasks

Wellington Lighthouse
Jan 2011 - Nov 2012Staff Member• Packaging • Shipping • Administration• Microsoft office suite• General Tasks

Countdown Supermarkets
Nov 2012 - Sept 2015- Checkout Operator- Lotto- Chilled Night Fill - Checkout Operator
Checkout Supervisor
Jan 2013 - Sept 2015Checkout Operator
Jan 2012 - Sept 2015Checkout Operator
Nov 2012 - Jan 2013

Inland Revenue NZ
Sept 2015 - Apr 2018Customer Service SpecialistCustomer Service Specialist at Inland Revenue and a part of the Studylink initiative. The Initiate is a group of people who work in six month rotations between Inland Revenue and Studylink during each organisations peak seasons. Call Centre- Customer Details- Income Tax (INC)- Working for Families (WFF)- Paid Parental Leave (PPL)
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Ministry of Social Development (MSD)
Sept 2015 - Apr 2018Customer Service Specialist (Studylink)Customer Service Specialist at Inland Revenue and a part of the Studylink initiative. The Initiate is a group of people who work in six month rotations between Inland Revenue and Studylink during each organisations peak seasons. Call Centre:- Student Loan - Loan Living Costs- Student Allowance- Accommodation Supplement- Food Grants-

Quotable Value Ltd
Apr 2018 - now100% Marketing- CostBuilder BackOffice- Wagtail- MailChimp- Survey Monkey- Zendesk- iTwo CostX 50% Customer Care & 50% Marketing 100% Customer Care
Product Assistant
Oct 2022 - nowProduct Assistant
Mar 2020 - Sept 2022Customer Care Representative
Apr 2018 - Feb 2020
Licenses & Certifications
- View certificate

Onboarding and Adoption Best Practices for Customer Success Management
LinkedInApr 2023 - View certificate

Driving Measurable, Sustainable Change
LinkedInMar 2023 - View certificate

Mailchimp Essential Training
LinkedInJun 2024 - View certificate

Marketing Communications
LinkedInJun 2024 - View certificate

Avoiding Burnout
LinkedInSept 2020 - View certificate

Using Gender Inclusive Language
LinkedInMar 2023 - View certificate

Employee Engagement
LinkedInFeb 2023 - View certificate

The Five Thieves of Happiness (getAbstract Summary)
LinkedInSept 2020 - View certificate

Cybersecurity at Work
LinkedInJul 2022 - View certificate

How to Effectively Deliver Criticism
LinkedInSept 2020 - View certificate

Succeeding as an LGBT Professional
LinkedInMar 2023 - View certificate

The Six Morning Habits of High Performers
LinkedInSept 2020 - View certificate

Body Language for Leaders
LinkedInSept 2020 - View certificate

Managing Your Energy
LinkedInSept 2020 - View certificate

Personal Branding on Social Media
LinkedInSept 2020 - View certificate

Marketing Foundations
LinkedInSept 2020 - View certificate

Learning to Be Approachable
LinkedInSept 2020 - View certificate

How to Set Goals When Everything Feels Like a Priority
LinkedInMay 2021 - View certificate

Making Quick Decisions
LinkedInSept 2020 - View certificate

Delivering Employee Feedback
LinkedInAug 2020 - View certificate

Mailchimp Essential Training (2021)
LinkedInMay 2024 - View certificate

Organizing Your Remote Office for Maximum Productivity
LinkedInSept 2020 - View certificate

Writing Customer Service Emails
LinkedInJun 2024 - View certificate

Giving and Receiving Feedback
LinkedInAug 2020 - View certificate

Managing Virtual Teams
LinkedInOct 2020 - View certificate

Building Resilience as a Leader
LinkedInSept 2020 - View certificate

Communicating through Disagreement
LinkedInSept 2020 - View certificate

Body Language and Women at Work
LinkedInSept 2020 - View certificate

Building Resilience
LinkedInSept 2020 - View certificate

Learning from Failure
LinkedInOct 2020 - View certificate

How to Be an Adaptable Employee during Change and Uncertainty
LinkedInSept 2020 - View certificate

Leading Productive Meetings
LinkedInSept 2020 - View certificate

Customer Service and Support During Economic Downturns
LinkedInSept 2020 - View certificate

Critical Thinking for Better Judgment and Decision-Making
LinkedInSept 2020 - View certificate

Dealing with Difficult People in Your Office
LinkedInSept 2020 - View certificate

Interpersonal Communication
LinkedInSept 2020 - View certificate

Crunch Time: How to Be Your Best When It Matters Most (getAbstract Summary)
LinkedInSept 2020 - View certificate

Extreme Productivity (Blinkist Summary)
LinkedInSept 2020 - View certificate

Supporting Your Mental Health While Working from Home
LinkedInSept 2020 - View certificate

Improving Your Judgment for Better Decision-Making
LinkedInSept 2020 - View certificate

How to Make Strategic Thinking a Habit
LinkedInSept 2020 - View certificate

Remote Work Foundations
LinkedInSept 2020 - View certificate

Equity First: The Path to Inclusion and Belonging
LinkedInFeb 2023 - View certificate

Diversity, Inclusion, and Belonging
LinkedInFeb 2023 - View certificate

Coaching and Developing Employees
LinkedInSept 2020 - View certificate

Embracing Change (2014)
LinkedInSept 2020 - View certificate

Daniel Pink on Motivation
LinkedInJul 2022 - View certificate

SurveyMonkey Essential Training
LinkedInJun 2024 - View certificate

How to Find Sales Leads
LinkedInOct 2023 - View certificate

Coaching Skills for Leaders and Managers
LinkedInSept 2020 - View certificate

Communicating in the Language of Leadership
LinkedInJul 2022 - View certificate

Mastering Supplier Relationship Management (SRM)
LinkedInJun 2024 - View certificate

Overcoming Overwhelm
LinkedInSept 2020 - View certificate

Building Customer Loyalty
LinkedInSept 2020 - View certificate

Overcoming Your Fear of Public Speaking
LinkedInSept 2020 - View certificate

Develop Your Sales Knowledge and Skills
LinkedInFeb 2023 - View certificate

Develop Your Marketing Skills
LinkedInJan 2024 - View certificate

Strategies for Female Empowerment
LinkedInFeb 2023 - View certificate

Customer Retention
LinkedInAug 2022 - View certificate

Digital Body Language
LinkedInSept 2020 - View certificate

Proven Tips for Managing Your Time
LinkedInSept 2020 - View certificate

Customer Service: Handling Abusive Customers
LinkedInSept 2020 - View certificate

Strategic Thinking
LinkedInSept 2020 - View certificate

Improving Your Thinking
LinkedInOct 2020 - View certificate

Stop Stressing and Keep Moving Forward
LinkedInSept 2020 - View certificate

Building Self-Confidence
LinkedInSept 2020 - View certificate

Understanding and Supporting LGBTQ+ Employees
LinkedInFeb 2023 - View certificate

Power BI: Dashboards for Beginners
LinkedInSept 2020 - View certificate

How to Think Big
LinkedInMay 2023 - View certificate

Developing Resourcefulness
LinkedInSept 2020 - View certificate

Embracing Unexpected Change
LinkedInSept 2020 - View certificate

15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInSept 2020 - View certificate

Transformational Leadership
LinkedInJul 2022 - View certificate

Machine Learning for Marketing: Essential Training
LinkedInAug 2022
Volunteer Experience
Mentor
Issued by Big Brothers Big Sisters of Wellington on May 2019
Associated with Mel O'Brien
Languages
- enEnglish
- afAfrikaans
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