Emmanuel Walumbe

Experience

• 

  African Network for Health Knowledge Management and Communication

  Apr 2009 - Sept 2013

  Information Technology Specialist

  1. Improved partner reporting rates from 30% to 90% in a period of 6 months. Done through reorganization of the data collection tools and redeployment of support services to the partners.2. Created a database for smart phones for use in data collection for marginalized communities to enhance access to health information - reporting rates increased from 15% to 75%.3. Achieved an 80% reduction in decision-making time by informing other department heads (HODs) and the CEO through ICT department reports4. Supported in acquisition of internal systems to support business processes.5. Facilitated budget preparation and recruited pertinent contractors, resulting in a 20% decrease in ICT costs Show less

• 

  SBI/RCC KENYA

  Jul 2014 - Aug 2017

  Information Systems Consultant

  1. Expedited the deployment and management of the ERP(Atarit) for easier administration of the company’s resources – user reporting rates from system moved to 75% from initial 25%.2. Gained practical experience with mobile-first, responsive, and cross-platform design while performing search engine submission and optimization, resulting in a 200% increase in website leads.3. User sessions on adoption of new software’s and systems. This improved efficiency due to a 60% reduction in user complaints and lack of knowledge in the use of the systems.4. Performed SQL queries on database to extract information and direct applications responses to different forms.5.Ensured infrastructure availability of 99.999% by optimizing MySQL, writing and refactoring code and communicating with service providers.6. Improved application security within the software development lifecycle (SDLC) by modeling threats, writing well-formed user stories, and linting and penetration testing Show less

• 

  International Justice Mission

  Sept 2017 - now

  1. Developed a System for vehicle booking and fuel log tracking. This led to the improvement in management of transport logistics and less paperwork by 75%.2. Facilitated the transition of the HelpDesk support system from Freshdesk to ServiceNow. Ticket reporting accelerated by 80%.3. Spearheaded the drafting and implementation of the local IT policy.4. Configured and administered Microsoft 365 platform – application tile allocations to users application spaces.5.Established working IT SLAs with different vendors, ensuring the provision of timely and up to standard services.6. Co-ordinated the Migration of the on-site AD server to Azure AD –the impact being easier management of resources and users. 7. Initiated and implemented the use of Printix as the cloud service provider in managing of office print services –resource savings shot up by 80%. 8. Demonstrated empathy and case ownership to mitigate high-priority cases and achieve high end user satisfaction scores of 100% over a 3-year period Show less 1. Developed a comprehensive IT policy that was adapted by the organizations leadership.2. Developed and asset tracking tool for IT equipment - led to increase in accountability and good stewardship of office IT resources3. Facilitated the introduction of modern day cutting edge video-conferencing infrastructure. This led to increased staff collaboration and integration with most video conferencing softwares in the market.4. Coordinated the transition to cloud managed network devices and worked hand in hand with the cloud service providers to ensure seamless integration of the transferred operations.5. Performed database queries and visualization of data in PowerBI to create easy to use dashboards for various staff functions. Show less

  • Senior Information Systems Specialist

    Jan 2020 - now

  • Information Technology Specialist

    Sept 2017 - Jan 2020