Anna Gabriela Sousa

Experience

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  Cantão

  Aug 2017 - Mar 2019

  Salesperson

  Client Engagement- Approached clients, built reliable relationships, and provided exceptional after-sales support.Customer Service Excellence- Delivered high standards of customer service, consistently working under pressure to meet and exceed monthly quotas.Digital Marketing Exploration- Ventured into the rapidly expanding digital marketing landscape, learning and implementing new strategies to align with market trends and brand objectives.E-Commerce Achievements- Awarded the best e-commerce seller in the entire chain for consecutive months and recognized as the best of 2018.In-Store Performance- Achieved in-store sales quotas for over 11 consecutive months, demonstrating outstanding performance and dedication. Show less

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  Applewood Homecare

  May 2020 - Apr 2023

  HCA - Team leader
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  Pioneer Homecare

  Mar 2023 - Jun 2023

  Client Care Coordinator
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  Applewood Homecare

  Jun 2023 - now

  Client Care Coordinator

  As an Coordinator, I manage after-hours scheduling and coordination of care services to ensure uninterrupted support for our clients. My role is crucial in maintaining the high standards of care and responsiveness.- Efficiently handle staff scheduling, ensuring optimal coverage for all shifts and addressing any last-minute changes or conflicts.- Respond swiftly to urgent situations, deploying necessary resources and support to resolve issues effectively.-Act as a primary point of contact for clients during after-hours, addressing inquiries and concerns promptly and professionally.-Managed logistics and scheduling to ensure timely and efficient service delivery for clients.Effectively coordinated care schedules for a team of healthcare professionals, balancing client needs with staff availability. Show less